At a Glance
- Tasks: Lead the Front Office team to deliver top-notch customer service and manage guest allocations.
- Company: Meldrum House Hotel & Golf Course, a prestigious establishment with a focus on excellence.
- Benefits: Competitive pay, career development opportunities, and a vibrant work environment.
- Other info: Be part of a culture that values ethics, teamwork, and professional growth.
- Why this job: Join a dynamic team and elevate guest experiences in a luxury hotel setting.
- Qualifications: Experience in hospitality management and strong leadership skills.
The predicted salary is between 24000 - 30000 £ per year.
Main Purpose of Job
You will be responsible for ensuring that the Front Office team (Day & Nights team) provide the highest level of customer care. You will effectively manage the operation of Reception, controlling the allocation of guest bedrooms with emphasis on VIPs and corporate clients, ensuring that all staff are aware of the days availability and any special events/functions and any overbooking.
Specific Tasks
- To implement necessary and relevant Standard Operating Procedures throughout all Front Office roles, to ensure consistency in training as well as service standards.
- Leading from the front and supporting the team to ensure we deliver a top-class AA Red Star standard operating hotel.
- To implement various checklists to support successful implementation of service and compliance standards.
- To ensure that Procure-Wizard is used as required for all purchasing matters and that goods are receipted accordingly.
- To ensure professional and emotive responses are applied to online and direct reviews and feedback.
- To ensure adequate knowledge on all Technological systems such as HMS and Zonal.
- To maintain and support the Monogram Collective Culture, ethics and values.
Assistant Reception Manager in Inverurie employer: Monogram Collective
Meldrum House Hotel & Golf Course is an exceptional employer that prioritises employee development and a supportive work culture. With a commitment to delivering top-class service, staff are encouraged to grow within the organisation while enjoying a vibrant team atmosphere in a stunning location. The hotel offers unique benefits such as access to beautiful surroundings and opportunities to engage with a diverse clientele, making it a rewarding place to build a career in hospitality.
