At a Glance
- Tasks: Deliver warm, friendly service and ensure guests have a memorable stay.
- Company: Meldrum House Hotel, known for its Scottish hospitality and unique features.
- Benefits: Experience working in a vibrant environment with opportunities to learn and grow.
- Other info: Dynamic role with a chance to work in a stunning hotel setting.
- Why this job: Join a team that values hospitality and showcases the best of Scotland.
- Qualifications: Strong communication skills and a passion for customer service.
Why join Meldrum House Hotel? We welcome the opportunity to showcase the very best of Scottish food, drink, scenery, and warm hospitality to our guests. Our unique features include our award-winning, locally sourced cuisine, our 800-year-old Cave Bar with an impressive collection of over 120 whiskies, contemporary luxury dining domes and an exceptional golf course, ranked among Scotlands top 100. The role Working closely with the Reception Manager and wider Front Office team, you will play a key role in delivering a warm, friendly and efficient service to every guest, ensuring their stay is memorable from arrival to departure. Youll also: Welcome guests and provide a friendly and professional first impression at all times Handle check-ins and check-outs efficiently, ensuring accuracy in reservations and billing Respond to guest enquiries, requests and calls promptly and effectively Provide information about hotel facilities, services and the local area Ensure all payment processes are handled in line with company procedures Maintain a clean, organised and presentable reception area Communicate effectively with housekeeping and other departments to support guest needs Handle guest feedback and complaints in a professional and positive manner Some operational duties may include, not limited to, assistance with ...
Guest Services Assistant - Maternity Cover employer: Monogram Collective
Pine Trees Hotel is an exceptional employer that offers a unique opportunity to work in the stunning Scottish Highlands, where you can immerse yourself in the rich local culture and breathtaking scenery. Our supportive work environment fosters personal and professional growth, ensuring that every team member feels valued and empowered to contribute to our traditional Coorie lifestyle. With a focus on employee well-being and development, we provide a rewarding experience for those looking to make a meaningful impact in hospitality.
We think you need these skills to ace Guest Services Assistant - Maternity Cover
Customer Service Skills
Communication Skills
Attention to Detail
Problem-Solving Skills
Time Management
Organisational Skills
Teamwork
