Head of Service Operations - IT Managed Services

Head of Service Operations – IT Managed Services

Our client is a highly successful IT managed services provider based in Lancashire. Established for well over 10 years and with an excellent reputation, they continue to grow rapidly.

Role Overview: Reporting to the board and responsible for the business service operations, this role will comprise of the day-to-day management of a well-established service desk team and the wider service strategy, including areas such as compliance, budgets, operational and team development, systems development, performance management, and reporting.

Experience Required:

• Extensive experience in a similar service operations or service desk management role, including 1st and 2nd line management.
• Current experience working in an MSP environment.
• Exposure to strategic and operational planning in an IT service environment.
• Experience as part of a Senior Leadership Team (SLT).
• An inclusive management style with a passion for driving professional development in teams.
• Extensive experience of devising and managing KPI & SLA agreements and reporting tools.
• ITIL v4 certification.

What’s on offer:

• Salary Sacrifice Car Scheme (Including EV/Hybrid).
• Pension Scheme (additional employer contribution).
• Private Medical Insurance.
• Progression to Director role in return for success!
• Free parking.
• Breakfast Club (free breakfast for all!).
• Funded training & accreditations.

If you are interested in hearing more about this role, please apply ASAP!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service, Management, and Information Technology

Industries

IT Services and IT Consulting, Technology, Information and Media

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