At a Glance
- Tasks: Provide technical support and training to engineers and dealers across the UK.
- Company: Join Aprolis UK, a leader in the forklift industry with a focus on people development.
- Benefits: Competitive salary, travel opportunities, and professional growth in a supportive environment.
- Other info: Dynamic role with opportunities for leadership and career advancement.
- Why this job: Make a real impact by training others and ensuring safety in the workplace.
- Qualifications: Experience in delivering training and strong communication skills are essential.
The predicted salary is between 40000 - 50000 € per year.
As part of Aprolis UK, our people are our most valuable asset. We are proud to recruit and train the very best in the forklift industry, equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it.
Job Purpose: To provide Technical Support to Impact Depots and the Dealer Network across all Brands. The management of the CAT lift trucks and HC warranty systems within the distributorship. Primary Technical Liaison/Representative for Impact with the OEMs. Roadside Tech Champion/Trainer.
Key Responsibilities:
- To carry out audits to Field, Workshop and Resident based Engineers.
- To ensure Impact’s Safe Systems of Work (SSOW) are adhered to.
- To support existing Training Team by delivering both Technical and Health & Safety Training to Impact Employees.
- To provide Technical Support to the Warranty Administrator.
Person Specification:
- Previous experience and ability to deliver and present training courses is highly desirable.
- Ability to communicate effectively at all levels.
- Ability to remain impartial.
- Strong Leadership and Coaching skills.
- Willingness to travel throughout the country and stay away from home as and when required.
- Excellent IT knowledge including use of Word, Excel and PowerPoint.
- Excellent interpersonal skills at all levels.
- Excellent organisational skills, methodical with attention to detail and accuracy.
- Ability to work using own initiative and prioritise workload.
- Works well under pressure whilst adhering to deadlines.
Core Activities:
- To provide Technical Support as and when required to Impact engineers and the Dealer Network, either by Phone or email and will also involve visits to customer sites (including Dealers) when required.
- Prepare and deliver Technical and H&S related training courses including any supporting handouts/training material that may be required.
- Prepare and deliver Health & Safety ‘Toolbox Talks’ covering key H&S subjects.
- To assist the Technical Team by preparing Technical Service Bulletins when necessary.
- To assist the Technical Team by preparing Health & Safety Bulletins when necessary.
- To maximise the cost effectiveness of all courses in terms of training course location and number of attendees.
- Liaise with other Manufacturer’s/Suppliers to obtain Technical Training/information as required.
- To liaise with MCFE on Technical matters/issues.
- To liaise with HC on Technical matters/issues.
- Work closely with internal HC team to identify, resolve and feedback any issues that may arise.
- To ensure that Training documentation/course evaluation information are promptly sent to the HR Dept.
- To assist with internal depot H&S/Quality audits.
- Carry out random audits on Impact’s Safe Systems of Work to ensure employees remain compliant at all times.
- Take part in business development projects as required.
- To assist the Training Team by carrying out new engineer induction training modules.
- Produce detailed technical reports when carrying out any Technical support visits.
- To attend product training on both CAT and non-CAT machines then produce lesson plans to deliver Internally and Dealer network.
- To provide technical support and training to Sales.
Technical Support Manager - Aprolis UK employer: Monnoyeur
At Aprolis UK, we pride ourselves on fostering a supportive and dynamic work environment where our employees are empowered to grow and excel in the forklift industry. With a strong emphasis on training and development, we offer unique opportunities for career advancement while promoting a culture of respect, friendliness, and courage. Our commitment to employee well-being is reflected in our comprehensive benefits package and the chance to work alongside industry leaders, making Aprolis UK an exceptional place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Manager - Aprolis UK
✨Tip Number 1
Network like a pro! Get out there and connect with people in the forklift industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Aprolis UK. You never know who might give you the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your technical knowledge and training experience. Use specific examples from your past roles to demonstrate how you can add value to their team.
✨Tip Number 3
Prepare for interviews by researching Aprolis UK and understanding their values. Be ready to discuss how your own values align with theirs, especially around entrepreneurship, courage, respect, and friendliness. This will show them you’re a great fit for their culture!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Aprolis UK team. So, get that application in and let’s make it happen!
We think you need these skills to ace Technical Support Manager - Aprolis UK
Some tips for your application 🫡
Show Off Your Skills:When you're writing your application, make sure to highlight your technical skills and experience. We want to see how you can bring your expertise to the table, especially in training and support roles.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific experiences that align with our values of entrepreneurship, courage, respect, and friendliness.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. We appreciate a well-organised application!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Monnoyeur
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to forklift systems and warranty management. Be ready to discuss specific examples of how you've provided technical support in the past, as this will show your expertise and confidence.
✨Showcase Your Training Skills
Since delivering training is a key part of the role, prepare to talk about your previous experience in training others. Think of a time when you successfully trained a team or individual, and be ready to share how you approached it and what the outcomes were.
✨Demonstrate Leadership and Communication
Aprolis UK values strong leadership and effective communication. Prepare examples that highlight your ability to lead a team, resolve conflicts, and communicate complex information clearly. This will help you stand out as a candidate who can manage relationships at all levels.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Think about potential challenges you might face in the role and how you would handle them. This will demonstrate your ability to think on your feet and prioritise effectively.
