At a Glance
- Tasks: Provide technical support and training to engineers and dealers across the UK.
- Company: Join Aprolis UK, a leader in the forklift industry with a focus on people development.
- Benefits: Competitive salary, travel opportunities, and professional training.
- Other info: Dynamic role with opportunities for career growth and development.
- Why this job: Make a real impact by supporting teams and enhancing safety in the workplace.
- Qualifications: Experience in delivering training and strong communication skills are essential.
The predicted salary is between 40000 - 50000 € per year.
As part of Aprolis UK, our people are our most valuable asset. We are proud to recruit and train the very best in the forklift industry, equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it.
Job Purpose:
- To provide Technical Support to Impact Depots and the Dealer Network across all Brands.
- The management of the CAT lift trucks and HC warranty systems within the distributorship.
- Primary Technical Liaison/Representative for Impact with the OEMs.
- Roadside Tech Champion/Trainer.
- To carry out audits to Field, Workshop and Resident based Engineers.
- To ensure Impact’s Safe Systems of Work (SSOW) are adhered to.
- To support existing Training Team by delivering both Technical and Health & Safety Training to Impact Employees.
- To provide Technical Support to the Warranty Administrator.
Person Specification:
- Previous experience and ability to deliver and present training courses is highly desirable.
- Ability to communicate effectively at all levels.
- Ability to remain impartial.
- Strong Leadership and Coaching skills.
- Willingness to travel throughout the country and stay away from home as and when required.
- Excellent IT knowledge including use of Word, Excel and PowerPoint.
- Excellent interpersonal skills at all levels.
- Excellent organisational skills, methodical with attention to detail and accuracy.
- Ability to work using own initiative and prioritise workload.
- Works well under pressure whilst adhering to deadlines.
Core Activities:
- To provide Technical Support as and when required to Impact engineers and the Dealer Network, either by Phone or email, and will also involve visits to customer sites (including Dealers) when required.
- Prepare and deliver Technical and H&S related training courses including any supporting handouts/training material that may be required.
- Prepare and deliver Health & Safety ‘Toolbox Talks’ covering key H&S subjects.
- To assist the Technical Team by preparing Technical Service Bulletins when necessary.
- To assist the Technical Team by preparing Health & Safety Bulletins when necessary.
- To maximise the cost effectiveness of all courses in terms of training course location and number of attendees.
- Liaise with other Manufacturer’s/Suppliers to obtain Technical Training/information as required.
- To liaise with MCFE on Technical matters/issues.
- To liaise with HC on Technical matters/issues.
- Work closely with internal HC team to identify, resolve and feedback any issues that may arise.
- To ensure that Training documentation/course evaluation information are promptly sent to the HR Dept.
- To assist with internal depot H&S/Quality audits.
- Carry out random audits on Impact’s Safe Systems of Work to ensure employees remain compliant at all times.
- Take part in business development projects as required.
- To assist the Training Team by carrying out new engineer induction training modules.
- Produce detailed technical reports when carrying out any Technical support visits.
- To attend product training on both CAT and non-CAT machines then produce lesson plans to deliver Internally and Dealer network.
- To provide technical support and training to Sales.
Technical Support Manager - Aprolis UK in Corby employer: Monnoyeur
At Aprolis UK, we pride ourselves on fostering a supportive and dynamic work environment where our employees are empowered to grow and excel in the forklift industry. With a strong emphasis on training and development, we offer unique opportunities for career advancement while promoting a culture of respect, friendliness, and entrepreneurship. Our commitment to employee well-being is reflected in our comprehensive benefits package and the chance to work alongside industry leaders in a role that truly makes a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Manager - Aprolis UK in Corby
✨Tip Number 1
Network like a pro! Get out there and connect with people in the forklift industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Aprolis UK. A friendly chat can open doors!
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical knowledge and training abilities during interviews. Bring examples of past training sessions or technical support you've provided. We want to see how you can make an impact!
✨Tip Number 3
Be proactive! If you know someone who works at Aprolis UK, ask them for insights about the company culture and what they look for in a Technical Support Manager. This insider info can give you a leg up in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Aprolis UK team. Let’s get you on board!
We think you need these skills to ace Technical Support Manager - Aprolis UK in Corby
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical expertise in your application. We want to see how your experience aligns with the role, especially in providing support and training. Use specific examples to demonstrate your knowledge of systems and processes.
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect our values like entrepreneurship and respect. Show us how you embody these traits in your previous roles and how they can benefit Aprolis UK.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your skills and experiences stand out.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important details about the role!
How to prepare for a job interview at Monnoyeur
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to forklift systems and warranty management. Be prepared to discuss specific scenarios where you've provided technical support or training, as this will show your expertise and confidence in the field.
✨Showcase Your Training Skills
Since delivering training courses is a key part of the role, think of examples where you've successfully trained others. Prepare to explain your approach to creating engaging training materials and how you ensure that your audience understands complex information.
✨Demonstrate Leadership and Communication
Aprolis UK values strong leadership and effective communication. Be ready to share experiences where you've led a team or communicated technical information to non-technical audiences. Highlight your ability to remain impartial and foster a friendly environment.
✨Prepare for Practical Scenarios
Expect to be asked about real-life situations you might encounter in the role. Think through how you would handle technical support calls or site visits, and be ready to discuss your problem-solving strategies and how you prioritise tasks under pressure.
