As part of Aprolis UK, our people are our most valuable asset, we are proud to recruit and train the very best in the forklift industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it.
Our values are:
• Entrepreneurship
• Courage
• Respect
• Friendliness
Job Description Summary
Grant Handling are actively recruiting for a Service Coordinator to provide a point of contact for customers and Engineers. To coordinate Engineers on a daily basis.
Job Description
PERSON SPECIFICATION:
- PC Literate
- Good telephone manner
- Strong interpersonal, organisation, motivational and communication skills.
CORE ACTIVITIES:
- Take incoming calls from customers and action as necessary.
- Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.
- Log and provide key information to enable accurate and meaningful KPI’s to be produced.
- Customer liaison/Queries/Quotations/Estimates
- Engineer contact/Communication/Support
- Check & monitor Job sheets/Timesheets using Daily Ops Monitor bringing any variances to the attention of the General Manager.
- Ensure parts requests are followed up to maximise efficiencies and reduce disruption/downtime to customers.
- Cover during absence/holidays for colleagues
- General Admin duties, Incl. Filing, Memos, Faxes, Letters
- Authorise overtime in conjunction with the General Manager, monitor and record on the internal log.
- Monitor holidays and sickness ensuring resident sites are covered and ensuring engineer utilisation is maximised.
To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability
Service Co-Ordinator in Bristol employer: Monnoyeur
At Aprolis UK, we pride ourselves on fostering a supportive and dynamic work environment in Corby, where our Workshop Engineers are empowered to develop their skills and expertise in the forklift industry. With a strong emphasis on entrepreneurship, respect, and professionalism, we offer comprehensive training and growth opportunities, ensuring that our employees can thrive while delivering exceptional service to our customers. Join us and be part of a team that values courage and friendliness, making every day at work meaningful and rewarding.
