At a Glance
- Tasks: Provide technical support and training to engineers and the dealer network.
- Company: Join Aprolis UK, a leader in the forklift industry with a focus on innovation.
- Benefits: Inclusive workplace, opportunities for growth, and a supportive team culture.
- Other info: Dynamic role with travel opportunities and a chance to work with cutting-edge technology.
- Why this job: Make a real impact by empowering others through training and technical support.
- Qualifications: Experience in delivering training and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Experience the difference with us! As part of Aprolis UK, our people are our most valuable asset. We are proud to recruit and train the very best in the forklift industry, equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it.
Job Description Summary
- To provide Technical Support to Impact Depots and the Dealer Network across all Brands.
- The management of the CAT lift trucks and HC warranty systems within the distributorship.
- Primary Technical Liaison/Representative for Impact with the OEM’s.
- Roadside Tech Champion/Trainer.
- To carry out audits to Field, Workshop and Resident based Engineers.
- To ensure Impact’s Safe Systems of Work (SSOW) are adhered to.
- To support existing Training Team by delivering both Technical and Health & Safety Training to Impact Employees.
- To provide Technical Support to the Warranty Administrator.
Person Specification
- Previous experience and ability to deliver and present training courses is highly desirable.
- Ability to communicate effectively at all levels.
- Ability to remain Impartial.
- Strong Leadership and Coaching skills.
- Willingness to travel throughout the country and stay away from home as and when required.
- Excellent IT knowledge including use of Word, Excel and PowerPoint.
- Excellent interpersonal skills at all levels.
- Excellent organisational skills, methodical with attention to detail and accuracy.
- Ability to work using own initiative and prioritise workload.
- Works well under pressure whilst adhering to deadlines.
Core Activities
- To provide Technical Support as and when required to Impact engineers and the Dealer Network, either by Phone or email and will also involve visits to customer sites (including Dealers) when required.
- Prepare and deliver Technical and H&S related training courses including any supporting handouts/training material that may be required.
- Prepare and deliver Health & Safety ‘Toolbox Talks’ covering key H&S subjects.
- To assist the Technical Team by preparing Technical Service Bulletins when necessary.
- To assist the Technical Team by preparing Health & Safety Bulletins when necessary.
- To maximise the cost effectiveness of all courses in terms of training course location and number of attendees.
- Liaise with other Manufacturer’s/Suppliers to obtain Technical Training/information as required.
- To liaise with MCFE on Technical matters/issues.
- To liaise with HC on Technical matters/issues.
- Work closely with internal HC team to identify, resolve and feedback any issues that may arise.
- To ensure that Training documentation/course evaluation information are promptly sent to the HR Dept.
- To assist with internal depot H&S/Quality audits.
- Carry out random audits on Impact’s Safe Systems of Work to ensure employees remain compliant at all times.
- Take part in business development projects as required.
- To assist the Training Team by carrying out new engineer induction training modules.
- Produce detailed technical reports when carrying out any Technical support visits.
- To attend product training on both CAT and non-CAT machines then produce lesson plans to deliver Internally and Dealer network.
- To provide technical support and training to Sales.
By joining Monnoyeur, you'll be part of a team that empowers you to take initiative, values your unique perspective and encourages you to drive positive change while respecting our values of Entrepreneurship, Friendliness, Courage and Respect. Our workplace is an inclusive and supportive environment that celebrates diversity and equal opportunity.
Technical Support Manager - Aprolis UK employer: Monnoyeur Group
At Aprolis UK, we pride ourselves on being an exceptional employer that values our people as our greatest asset. Our inclusive and supportive work culture fosters innovation and teamwork, while our commitment to employee growth through comprehensive training and development opportunities ensures that you can thrive in your role as a Technical Support Manager. With a focus on respect, courage, and friendliness, we empower our employees to take initiative and drive positive change, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Manager - Aprolis UK
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Aprolis UK. You never know who might give you a heads-up about job openings or even refer you directly!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since Aprolis UK values entrepreneurship, courage, respect, and friendliness, think of examples from your past that showcase these traits. Show them you’re a perfect fit!
✨Tip Number 3
Practice your technical knowledge! As a Technical Support Manager, you'll need to demonstrate your expertise. Brush up on relevant systems and be ready to discuss how you can support their team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Aprolis UK team.
We think you need these skills to ace Technical Support Manager - Aprolis UK
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the job description. We want to see how you can bring your unique flair to the Technical Support Manager role!
Show Off Your Communication Skills:Since effective communication is key for this role, don’t shy away from showcasing your ability to convey technical information clearly. Use examples in your application that demonstrate your interpersonal skills and training experience.
Be Detail-Oriented:Attention to detail is crucial, especially when it comes to technical support and training. Make sure your application is free of typos and errors, and consider including specific achievements that reflect your methodical approach.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Monnoyeur Group
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to CAT lift trucks and HC warranty systems. Be prepared to discuss how you've handled technical support in the past and any relevant training you've delivered. This will show that you’re not just familiar with the equipment but also capable of providing effective support.
✨Showcase Your Training Skills
Since delivering training courses is a key part of this role, think about examples where you've successfully trained others. Prepare to discuss your approach to creating training materials and how you ensure that your sessions are engaging and informative. Highlight any feedback you've received from trainees.
✨Demonstrate Leadership and Communication
This position requires strong leadership and communication skills. Think of instances where you've led a team or project, and be ready to share how you effectively communicated with different stakeholders. Emphasise your ability to remain impartial and how you handle conflicts or challenges.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities under pressure. Prepare examples of how you've dealt with technical issues or training challenges in the past. This will help demonstrate your organisational skills and ability to prioritise workload effectively.
