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- Tasks: Coordinate a dynamic team and manage customer interactions in a fast-paced environment.
- Company: Join Aprolis UK, a leader in the forklift industry with a focus on innovation and teamwork.
- Benefits: Enjoy a supportive workplace, career growth opportunities, and a culture that values diversity.
- Other info: Be part of a vibrant team that encourages initiative and celebrates unique perspectives.
- Why this job: Make a real impact by empowering engineers and enhancing customer satisfaction every day.
- Qualifications: Experience in coordination, strong communication skills, and a customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
As part of Aprolis UK, our people are our most valuable asset, we are proud to recruit and train the very best in the forklift industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it.
Values:
- Entrepreneurship
- Courage
- Respect
- Friendliness
Job Description Summary:
We are actively recruiting for a service coordinator to work within a busy depot environment. You will ideally have experience working in a similar role and industry. You will be a key part of the service operation and be a great communicator, dealing with a wide range of people both external and internal and be able to organise a busy and varied workload.
Skills and Experience:
- Experience coordinating a field-based team of engineers
- Good communicator with the ability to speak with engineers and business managers
- Organised with the ability to prioritise
- Good attitude with the ability to stay motivated and productive
- A customer focused perspective and approach
Core Activities:
- Take incoming calls from customers and action as necessary
- Plan workloads and deploy engineers ensuring maximum efficiencies are maintained
- Liaise with other depots, dealers and 3rd party service providers when customers are out of Depot area, ensuring that they respond within agreed timescales and provide an updated daily status report on any ongoing jobs
- Log and provide key information to enable accurate and meaningful KPI’s to be produced
- Customer liaison/Queries/Quotations/Estimates
- Engineer contact/Communication/Support
- Check & monitor Job sheets/Timesheets using Daily Ops Monitor bringing any variances to the attention of the service manager
By joining Monnoyeur, you'll be part of a team that empowers you to take initiative, values your unique perspective and encourages you to drive positive change while respecting our values of Entrepreneurship, Friendliness, Courage and Respect.
We cultivate a culture that fosters innovation, teamwork and growth through our ILEAD leadership principles - Inspire, Link Up, Empower, Care and Deliver. Our people are our most valuable asset in serving the business community as a trusted local partner in capital goods for industry, construction and agriculture. We offer a comprehensive range of services - from sales and leasing to training and digital transformation. Our proximity to our customers enables us to understand their unique needs, adapt our solutions and continuously improve our offerings, especially in the areas of digital and energy transformation.
Our workplace is an inclusive and supportive environment that celebrates diversity and equal opportunity. Rooted in our Diversity Charter, signed by our CEO Philippe Monnoyeur in 2020, our social and human resources policies focus on fostering a non-discriminatory environment where every individual can thrive.
Service Coordinator - Impact Handling in Nottingham employer: Monnoyeur Group
Contact Detail:
Monnoyeur Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator - Impact Handling in Nottingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and how you can fit in. Plus, it gives you some great talking points during the chat!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Service Coordinator role.
✨Tip Number 3
Show off your communication skills! As a Service Coordinator, you'll be dealing with various people. During the interview, make sure to demonstrate your ability to communicate clearly and effectively. Use examples from your past experiences to highlight this.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Coordinator - Impact Handling in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Service Coordinator role. Highlight any relevant experience in coordinating teams and managing workloads, as well as your communication skills. We want to see how you fit into our values of entrepreneurship and respect!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission. Don’t forget to mention your customer-focused approach and how you can contribute to our friendly team.
Showcase Your Organisational Skills: In your application, give examples of how you've successfully managed busy workloads in the past. We love candidates who can juggle multiple tasks while keeping everything running smoothly, so let us know how you do it!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Monnoyeur Group
✨Know the Company Values
Before your interview, take some time to understand the core values of the company, such as Entrepreneurship, Courage, Respect, and Friendliness. This will help you align your answers with what they value most and show that you're a good fit for their culture.
✨Demonstrate Your Organisational Skills
As a Service Coordinator, you'll need to juggle multiple tasks. Prepare examples from your past experience where you've successfully managed a busy workload or coordinated a team. Be ready to discuss how you prioritise tasks and ensure efficiency.
✨Communicate Clearly
Since the role involves liaising with engineers and customers, practice clear and concise communication. During the interview, focus on how you can effectively convey information and resolve queries, showcasing your ability to be a great communicator.
✨Show Your Customer Focus
Highlight your customer service experience and how you approach customer queries. Be prepared to share specific examples of how you've gone above and beyond to meet customer needs, demonstrating your commitment to a customer-focused perspective.