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- Tasks: Manage rental fleet and coordinate service engineers to ensure customer satisfaction.
- Company: Join a leading forklift industry company that values innovation and teamwork.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that empowers you to make a real impact.
- Qualifications: Strong organisational skills and a proactive approach to customer service.
- Other info: Inclusive workplace celebrating diversity and offering excellent career development.
The predicted salary is between 30000 - 42000 £ per year.
Experience the difference with us!
At Aprolis UK our people are our most valuable asset, we are proud to recruit and train the very best in the forklift industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it. Our values are:
- Entrepreneurship
- Courage
- Respect
- Friendliness
Job Description Summary
JOB PURPOSE: To effectively manage the Rental Fleet to serve our customer base and coordinate the transport for the Depot. Coordinate Service Engineers on a daily basis, and to provide a point of contact for customers and Engineers.
PERSON SPECIFICATION:
- Excellent organisational skills
- Good communicator
- Good customer service skills
- Proactive approach
- Accurate and methodical in administration
- Ability to cope with pressure and pace
- PC literate in Word/Excel
CORE ACTIVITIES:
Short-term Rental (STR) Fleet
- Process enquiries for casual hire – quotations and follow up.
- Scanning and emailing STR agreements for customer signature prior to delivery of equipment.
- Preparation of STR agreements, Transport Notes, etc.
- Ensure that all machines in depot are correctly identified/labelled with status.
- Keep casual hire truck files updated including filing of Transport Notes and STR Agreements.
Service Coordinator Duties
- Take incoming calls from Customers and action as necessary.
- Log all breakdowns within Incident Management (IM) and assign to Engineers via phone and Roadside Technician (RT).
- Ensure Customers are updated on a regular basis on the progress of the call / breakdown.
- Effectively plan workloads and deploy engineers ensuring maximum efficiencies are maintained.
- Calculate weekly utilisation figures for Operations Report.
- Liaise with other depots, dealers and 3rd party service providers when customers are out of Depot area, ensuring that they respond within agreed timescales and provide an updated daily status report on any ongoing jobs.
- To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability.
By joining Monnoyeur, you will be part of a team that empowers you to take initiative, values your unique perspective and encourages you to drive positive change while respecting our values of Entrepreneurship, Friendliness, Courage and Respect.
We cultivate a culture that fosters innovation, teamwork and growth through our ILEAD leadership principles - Inspire, Link Up, Empower, Care and Deliver. Our people are our most valuable asset in serving the business community as a trusted local partner in capital goods for industry, construction and agriculture. We offer a comprehensive range of services - from sales and leasing to training and digital transformation. Our proximity to our customers enables us to understand their unique needs, adapt our solutions and continuously improve our offerings, especially in the areas of digital and energy transformation.
Our workplace is an inclusive and supportive environment that celebrates diversity and equal opportunity. Rooted in our Diversity Charter, signed by our CEO Philippe Monnoyeur in 2020, our social and human resources policies focus on fostering a non-discriminatory environment where every individual can thrive.
Service/ Rental Coordinator in Manchester employer: Monnoyeur Group
Contact Detail:
Monnoyeur Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service/ Rental Coordinator in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Aprolis UK's values and think about how you can align your experiences with their focus on entrepreneurship, courage, and friendliness. This will help you stand out as a candidate who truly fits in.
✨Tip Number 2
Practice your communication skills! As a Service/Rental Coordinator, you'll need to be a good communicator. Try role-playing common scenarios with a friend or family member to boost your confidence and ensure you're ready to handle customer inquiries smoothly.
✨Tip Number 3
Show off your organisational skills! During the interview, share specific examples of how you've effectively managed tasks or projects in the past. This will demonstrate your ability to cope with pressure and keep everything running smoothly, just like they need for coordinating service engineers.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application come through directly, so make sure you submit it there. It shows you're serious about joining our team and helps us keep track of your application more easily.
We think you need these skills to ace Service/ Rental Coordinator in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service/Rental Coordinator role. Highlight your organisational skills and customer service experience, as these are key for us at Aprolis UK.
Show Off Your Communication Skills: Since this role involves liaising with customers and engineers, it’s important to demonstrate your communication abilities. Use clear and concise language in your application to reflect this.
Be Proactive: We love a proactive approach! In your application, mention any instances where you took the initiative to solve problems or improve processes. This will show us you’re a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Monnoyeur Group
✨Know the Company Values
Before your interview, take some time to understand the core values of the company, like Entrepreneurship, Courage, Respect, and Friendliness. This will help you align your answers with what they value most and show that you're a good fit for their culture.
✨Showcase Your Organisational Skills
As a Service/Rental Coordinator, excellent organisational skills are key. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise and keep everything on track, especially under pressure.
✨Communicate Clearly
Good communication is essential for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with explaining your ideas and experiences, especially in customer service scenarios.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a breakdown or coordinating with engineers. Think through potential scenarios and prepare structured responses that highlight your proactive approach and problem-solving skills.