Monmouthshire Housing Association is seeking an income collection officer to provide a supportive, customer-focused service to tenants in rent arrears. You will manage a caseload, communicate via phone, visits, letters and digital channels, and advocate for sustainable repayment plans.
This role involves escalating cases per policy, referring vulnerable tenants to welfare benefits and debt advice, supporting access to Universal Credit, and progressing legal action when necessary, while
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Tenant Income & Arrears Recovery Advisor employer: Monmouthshire Housing Association
Monmouthshire Housing Association is an exceptional employer that values its staff and fosters a supportive work culture in the heart of Wales. With a strong commitment to employee development, we offer numerous growth opportunities and a collaborative environment where your contributions truly matter. Join us to make a meaningful impact in the community while enjoying a fulfilling career in tenant services.
Contact Details:
Monmouthshire Housing Association Recruitment Team
