Responsibilities
- Take ownership and responsibility for all enquiries received; identifying customer needs and offer and implement solutions.
- Lead on proactively managing low level anti-social behaviour in accordance to MHA’s Policy and Procedures.
- Deliver an effective tenancy management service, which includes undertaking actions such as successions, transfers and legal action where appropriate, and working closely with the income team to deliver rent first objectives.
- Ensure that the Association’s neighbourhoods and estates are maintained to a high standard.
- Identify and deliver proactive solutions that create great spaces, including the development of neighbourhood plans, identifying areas of environmental improvement and undertaking tenancy health checks.
- Have a strong focus on prevention and early intervention; support residents to sustain their homes wherever possible, while taking firm and appropriate action when contracts are breached.
- Work collaboratively with colleagues, partners and stakeholders to deliver strong and effective place-based leadership.
Contact Details:
Monmouthshire Housing Association Recruitment Team
