This is an opportunity to provide a supportive and customer focused income collection service. Working in a high performing team to ensure tenants are supported in paying their rent.
- Manage a caseload of rent accounts, ensuring timely and consistent arrears recovery.
- Contact tenants through a range of methods (phone, visits, letters, digital channels) to discuss and resolve arrears
- Negotiate realistic and sustainable repayment arrangements
- Work pro-actively and build positive relationships with tenants
- Escalate cases appropriately in line with policy
- Identify vulnerability and refer tenants to relevant support services (e.g., welfare benefits, debt advice)
- Support tenants in accessing benefits, including Universal Credit and Discretionary Housing Payments
- Prepare and progress legal action where arrears are not resolved, including Notices Seeking Possession and attend court hearings and represent the organisation where required
- Work collaboratively with housing officers, support teams and external agencies
- Work as part of a positive team to support tenants to sustain tenancies
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Income Officer employer: Monmouthshire Housing Association
Monmouthshire Housing Association is an exceptional employer that values its staff and fosters a supportive work culture in the heart of Wales. With a strong commitment to employee development, we offer numerous growth opportunities and a collaborative environment where your contributions truly matter. Join us to make a meaningful impact in the community while enjoying a fulfilling career in tenant services.
Contact Details:
Monmouthshire Housing Association Recruitment Team
