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- Tasks: Lead and manage Reactive Repairs and Voids service for high-quality tenant outcomes.
- Company: Join a dynamic team focused on service improvement and tenant satisfaction.
- Benefits: Enjoy flexible working, generous leave, and a supportive work environment.
- Other info: Opportunity to build strong relationships and drive impactful service delivery.
- Why this job: Make a real difference in housing services while developing your leadership skills.
- Qualifications: Degree-level qualification or equivalent experience in construction or property maintenance.
The predicted salary is between 50000 - 60000 £ per year.
We are seeking an experienced and proactive Deputy Head of Building Services (Reactive Repairs & Voids) to lead the performance, delivery and cost management of our Reactive Repairs and Voids service. This is a key leadership role, supporting the Head of Building Services and working closely with the Deputy Head of Operations to drive service improvement, ensure compliance and deliver high-quality, tenant-focused outcomes. The postholder will deputise for the Head of Building Services when required.
Responsibilities
- Lead and manage the Reactive Repairs and Voids service, ensuring high standards of performance, productivity and customer satisfaction.
- Support the development and delivery of service standards, strategies and performance targets.
- Provide clear operational and financial reporting, including performance and cost management information for senior management.
- Ensure services are tenant-focused, compliant and delivered in line with all statutory, regulatory and organisational requirements.
- Manage commercial and financial controls, including budgets, cost monitoring, variations, procurement compliance and expenditure approvals.
- Oversee contractor and subcontractor performance, ensuring all works meet required standards and specifications.
- Build strong relationships with tenants, internal teams and external partners, ensuring clear communication and accurate records.
Qualifications
- Degree-level qualification or equivalent experience, ideally within construction, property maintenance or a related discipline.
- Strong knowledge of housing repairs, health and safety, building regulations and construction legislation.
- Proven experience of managing budgets, performance and contractors.
- Excellent communication skills with the ability to explain technical issues clearly.
- A customer-focused approach with strong leadership and people management skills.
Benefits
- Flexible and hybrid working options.
- Generous annual leave.
Deputy Head Building Services (Reactive Repairs & Voids) employer: Monmouthshire Housing Association
Contact Detail:
Monmouthshire Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Head Building Services (Reactive Repairs & Voids)
✨Tip Number 1
Network like a pro! Reach out to your contacts in the building services sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their goals, especially around tenant-focused outcomes and service improvement.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've managed teams or projects in the past, particularly in reactive repairs and voids. This will help demonstrate your capability to lead effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Deputy Head Building Services (Reactive Repairs & Voids)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Deputy Head of Building Services role. Highlight your experience in managing reactive repairs and voids, and don’t forget to showcase your leadership skills and customer-focused approach.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples from your past that demonstrate your ability to lead teams and manage budgets effectively.
Showcase Relevant Qualifications: Don’t forget to mention your degree-level qualification or equivalent experience. If you have any certifications related to construction or property maintenance, make sure they’re front and centre in your application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Monmouthshire Housing Association
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs, health and safety regulations, and building legislation. Being able to discuss these topics confidently will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you improved service delivery or customer satisfaction, as this is crucial for the Deputy Head role.
✨Understand the Financials
Be ready to discuss budget management and cost control strategies. Think of specific instances where you’ve managed budgets effectively, as this will demonstrate your ability to handle the financial aspects of the role.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their current challenges and express your enthusiasm for working collaboratively to improve services. This shows you’re a team player and genuinely interested in the organisation.