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- Tasks: Lead a team to deliver top-notch repairs services for our homes.
- Company: Monmouthshire Housing Association, dedicated to safe and secure housing.
- Benefits: Generous leave, health cash plan, flexible working, and growth opportunities.
- Other info: Join a supportive team that values fairness and customer satisfaction.
- Why this job: Make a real difference in people's lives by ensuring their homes are well-maintained.
- Qualifications: Experience in housing maintenance and managing trade teams is essential.
The predicted salary is between 30000 - 40000 £ per year.
Monmouthshire Housing Association (MHA) is committed to providing safe, secure and well‑maintained homes for our customers. We value openness, fairness, flexibility and achievement, and we believe everyone deserves a home they can be proud of.
We are looking for an experienced and motivated Repairs Manager to lead our Reactive Repairs Service. You will be responsible for managing a team of directly employed trade staff and external contractors to deliver a high‑quality, timely and value‑for‑money repairs service to our contract holders. You will play a key role in ensuring performance standards are met, health and safety compliance is maintained, and customer satisfaction remains at the heart of everything we do.
Key Responsibilities
- Manage the delivery of the reactive repairs service across MHA’s homes
- Lead, motivate and manage multi‑disciplinary trade teams and external contractors
- Set, monitor and report on Key Performance Indicators to drive service improvement
- Ensure compliance with health & safety legislation, including risk assessments and safe systems of work
- Manage contracts to deliver value for money and service quality
- Contribute to budget management and cost control
- Support the wider Repairs and Voids service as required
- Promote tenant engagement and contribute to MHA’s ‘Rent First’ culture
About You
You will have significant experience managing a reactive repairs service within a housing or similar environment and a strong understanding of housing maintenance, compliance and health & safety.
Essential Requirements
- Relevant technical qualification or equivalent experience
- In‑depth knowledge of housing maintenance and compliance
- Experience managing trade teams and contractors
- Experience setting and monitoring performance targets
- Understanding of Fitness for Human Habitation and housing hazards
- SMSTS and/or IOSH qualification (or willingness to work towards)
- Ability to speak and write in Welsh
What We Offer
- Generous annual leave plus bank holidays and volunteering days
- Health Cash Plan
- Flexible and agile working options
- Contributory pension scheme
- Cycle to Work scheme
- Access to learning, development and personal growth opportunities
How to Apply
If you’re passionate about delivering excellent housing repairs services and leading high‑performing teams, we’d love to hear from you. Visit wwws.monmouthshirehousing.co.uk/careers for more information and to apply.
Repairs manager in Cwmbran employer: Monmouthshire Housing Association
Contact Detail:
Monmouthshire Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs manager in Cwmbran
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Repairs Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching MHA's values and recent projects. Show us that you understand their commitment to safe and secure homes, and be ready to discuss how your experience aligns with their mission.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing trade teams and ensuring compliance with health and safety regulations. We want to see your confidence shine through!
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the MHA team and contributing to our 'Rent First' culture.
We think you need these skills to ace Repairs manager in Cwmbran
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing reactive repairs services. Use keywords from the job description to show that you understand what MHA is looking for.
Showcase Your Leadership Skills: As a Repairs Manager, you'll be leading teams. Share specific examples of how you've motivated and managed trade teams or contractors in the past. This will help us see your leadership style and effectiveness.
Highlight Compliance Knowledge: Since health and safety compliance is crucial, mention any relevant qualifications or experiences you have. If you’re working towards SMSTS or IOSH, let us know! It shows your commitment to maintaining high standards.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Monmouthshire Housing Association
✨Know Your Stuff
Make sure you brush up on your knowledge of housing maintenance and compliance. Familiarise yourself with the key responsibilities of the Repairs Manager role, especially around health and safety legislation. Being able to discuss specific examples from your past experience will show that you’re the right fit for the job.
✨Showcase Your Leadership Skills
As a Repairs Manager, you'll be leading teams and managing contractors. Prepare to share examples of how you've motivated and managed teams in the past. Think about challenges you've faced and how you overcame them, as this will demonstrate your ability to lead effectively.
✨Understand Performance Metrics
Get familiar with Key Performance Indicators (KPIs) relevant to the repairs service. Be ready to discuss how you've set, monitored, and reported on performance targets in previous roles. This shows that you can drive service improvement and maintain high standards.
✨Engage with the Culture
MHA values tenant engagement and a 'Rent First' culture. Think about how you can contribute to this ethos and be prepared to discuss your ideas during the interview. Showing that you align with their values will make you stand out as a candidate.