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- Tasks: Coordinate with contractors and support tenants for smooth building services.
- Company: Join a dynamic team focused on tenant satisfaction and service excellence.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Be part of a supportive team with a focus on performance and satisfaction.
- Why this job: Make a difference in tenants' lives while developing your coordination skills.
- Qualifications: Strong communication skills and a knack for organisation are essential.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Liaise effectively with contractors undertaking cyclical servicing and inspections of stairlifts, ensuring all works are completed within agreed timescales and that accurate documentation is received promptly.
- Act as a point of contact for tenants, responding to enquiries in a professional and customer-focused manner, and rearranging appointments where required.
- Support the Building Services team in achieving and maintaining key performance targets, including monitoring performance data and contributing to tenant satisfaction outcomes.
- Assist with the ordering of materials and maintain accurate records of goods received.
- Provide comprehensive administrative support to Building Services Managers, helping to ensure the efficient delivery of services.
Building Services & Tenant Support Coordinator employer: Monmouthshire Housing Association
Contact Detail:
Monmouthshire Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Building Services & Tenant Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the building services industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want to see how you can contribute to tenant satisfaction and support the team in achieving those key performance targets. Show us you’re passionate about customer service!
✨Tip Number 3
Practice your communication skills! As a point of contact for tenants, being able to respond professionally and effectively is crucial. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Building Services & Tenant Support Coordinator
Some tips for your application 🫡
Show Your Communication Skills: In your application, make sure to highlight your ability to communicate effectively. We want to see how you can liaise with contractors and tenants, so share examples of how you've done this in the past.
Be Detail-Oriented: Since the role involves managing documentation and records, it's crucial to demonstrate your attention to detail. Mention any experiences where you’ve successfully maintained accurate records or managed data.
Customer-Focused Approach: We’re all about providing excellent service, so let us know how you’ve handled customer enquiries before. Share specific instances where you’ve gone above and beyond to ensure satisfaction.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Monmouthshire Housing Association
✨Know Your Stuff
Make sure you understand the role of a Building Services & Tenant Support Coordinator inside out. Familiarise yourself with the responsibilities, especially around liaising with contractors and handling tenant enquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Focus
Since the job involves responding to tenant enquiries, be prepared to discuss your customer service experience. Think of specific examples where you've gone above and beyond for customers. This will demonstrate your ability to handle tenant interactions professionally and effectively.
✨Be Data Savvy
The role requires monitoring performance data, so brush up on any relevant metrics or tools you might need to use. If you have experience with data tracking or reporting, be ready to share how you've used this information to improve services or outcomes in previous roles.
✨Organisational Skills Matter
As you'll be assisting with administrative support and maintaining records, highlight your organisational skills. Prepare to discuss how you manage multiple tasks, keep accurate records, and ensure timely delivery of services. A good example here can really set you apart!