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For Companies At a Glance
- Tasks: Lead a team to enhance income performance and manage recoverable debt services.
- Company: Join Monmouthshire Housing Association, a values-driven organisation focused on community support.
- Benefits: Enjoy flexible working, generous leave, health plans, and development opportunities.
- Other info: Be part of a supportive culture that values openness, fairness, and innovation.
- Why this job: Make a real difference in residents' lives while driving positive outcomes.
- Qualifications: Experience in housing or income management with strong communication skills.
The predicted salary is between 40000 - 50000 ÂŁ per year.
About the role
As Income Manager, you’ll provide leadership, direction and assurance across all income and recoverable debt services, including rent, service charges, and leasehold income.
You’ll:
- Lead, coach and inspire a committed team to deliver excellent income performance
- Use data, insight and performance trends to identify risks and drive improvement
- Promote a “prevention first” approach, balancing support for residents with fair and proportionate recovery action
- Oversee complex and high‑risk cases, ensuring legal compliance and best practice
- Work collaboratively with colleagues and partners, influencing decisions and driving positive outcomes
- Strengthen organisational assurance through robust controls and continuous service improvement
What we’re looking for
We’re seeking someone who:
- Has experience leading or influencing teams in housing or income management
- Brings strong knowledge of rent, arrears and recoverable debt processes
- Uses data and insight to make informed decisions and improve outcomes
- Can balance empathy and support with firm, fair decision‑making
- Demonstrates excellent communication and stakeholder influence skills
- Is committed to a values‑led, inclusive and customer‑focused approach
Why join us?
At Monmouthshire Housing Association, we believe in supporting our people as much as our residents. We offer:
- Flexible and remote working options
- Generous annual leave plus bank holidays
- Health cash plan
- Contributory pension scheme
- Learning and development opportunities
- Cycle to work scheme
- A supportive, values-driven culture
Our values
We are proud to be:
- Open – acting with honesty and transparency
- Fair – creating equal opportunities for everyone
- Flexible – embracing change and innovation
- Achieving – striving for excellent outcomes
Income Manager in Pontypool employer: Monmouthshire Housing Association Limited
Contact Detail:
Monmouthshire Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Manager in Pontypool
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an Income Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to income management and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your data skills! Be ready to discuss how you've used data to drive improvements in past roles. Bring examples of how you've balanced empathy with firm decision-making, as this is key for the Income Manager position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our organisation.
We think you need these skills to ace Income Manager in Pontypool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in income management and team leadership. We want to see how your skills align with the role of Income Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Data Skills: Since this role involves using data to drive improvements, be sure to mention any experience you have with data analysis or performance trends. We love seeing candidates who can use insights to make informed decisions, so give us some examples!
Emphasise Your People Skills: As a leader, your ability to inspire and coach a team is crucial. Share specific instances where you've successfully led a team or influenced stakeholders. We’re looking for someone who balances empathy with firm decision-making, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our values-driven culture at Monmouthshire Housing Association!
How to prepare for a job interview at Monmouthshire Housing Association Limited
✨Know Your Numbers
As an Income Manager, you'll need to demonstrate your understanding of rent, arrears, and recoverable debt processes. Brush up on relevant data and performance trends before the interview. Be ready to discuss how you've used data to drive improvements in past roles.
✨Showcase Your Leadership Style
This role requires you to lead and inspire a team. Think about examples from your experience where you've successfully coached or influenced a team. Prepare to share specific instances that highlight your leadership style and how it aligns with the values of the organisation.
✨Balance Empathy with Firmness
The job calls for a 'prevention first' approach while also being fair in recovery actions. Prepare to discuss how you've balanced support for residents with necessary decision-making in challenging situations. This will show your ability to handle complex cases effectively.
✨Communicate Effectively
Excellent communication and stakeholder influence skills are key for this role. Practice articulating your thoughts clearly and confidently. Consider preparing a few questions to ask the interviewers that reflect your understanding of their organisational culture and values.