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- Tasks: Lead and manage Reactive Repairs and Voids service for high-quality tenant outcomes.
- Company: Join a dynamic team in Monmouthshire with flexible working options.
- Benefits: Competitive salary, generous leave, and hybrid working arrangements.
- Other info: Strong focus on customer satisfaction and compliance with regulations.
- Why this job: Make a real impact in housing services while developing your leadership skills.
- Qualifications: Degree-level qualification or equivalent experience in construction or property maintenance.
The predicted salary is between 46833 - 49298 £ per year.
We are seeking an experienced and proactive Deputy Head of Building Services (Reactive Repairs & Voids) to lead the performance, delivery and cost management of our Reactive Repairs and Voids service.
This is a key leadership role, supporting the Head of Building Services and working closely with the Deputy Head of Operations to drive service improvement, ensure compliance and deliver high‑quality, tenant‑focused outcomes. The postholder will deputise for the Head of Building Services when required.
What you will be doing:
- Lead and manage the Reactive Repairs and Voids service, ensuring high standards of performance, productivity and customer satisfaction.
- Support the development and delivery of service standards, strategies and performance targets.
- Provide clear operational and financial reporting, including performance and cost management information for senior management.
- Ensure services are tenant‑focused, compliant and delivered in line with all statutory, regulatory and organisational requirements.
- Manage commercial and financial controls, including budgets, cost monitoring, variations, procurement compliance and expenditure approvals.
- Oversee contractor and subcontractor performance, ensuring all works meet required standards and specifications.
- Build strong relationships with tenants, internal teams and external partners, ensuring clear communication and accurate records.
What we’re looking for:
- Degree‑level qualification or equivalent experience, ideally within construction, property maintenance or a related discipline.
- Strong knowledge of housing repairs, health and safety, building regulations and construction legislation.
- Proven experience of managing budgets, performance and contractors.
- Excellent communication skills with the ability to explain technical issues clearly.
- A customer‑focused approach with strong leadership and people management skills.
- Welsh language skills are desirable.
What we offer:
- Flexible and hybrid working options.
- Generous annual leave.
Deputy Head Building Services (Reactive Repairs & Voids) in Pontypool employer: Monmouthshire Housing Association Limited
Contact Detail:
Monmouthshire Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Head Building Services (Reactive Repairs & Voids) in Pontypool
✨Tip Number 1
Network like a pro! Reach out to your connections in the building services sector. Attend industry events or join relevant online forums. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Think about how your experience in reactive repairs and voids aligns with their goals. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your leadership experience and how you've driven service improvements in past roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Deputy Head Building Services (Reactive Repairs & Voids) in Pontypool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Deputy Head of Building Services role. Highlight your experience in managing reactive repairs and voids, and don’t forget to showcase your leadership skills and knowledge of housing regulations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples from your past that demonstrate your ability to lead teams and improve service delivery.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and if possible, include examples of how you've effectively communicated with tenants or stakeholders in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your application status easily!
How to prepare for a job interview at Monmouthshire Housing Association Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs, health and safety regulations, and building legislation. Being able to discuss these topics confidently will show that you're the right fit for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Highlight your ability to manage budgets and contractors, as well as how you've improved service delivery and customer satisfaction.
✨Communicate Clearly
Practice explaining technical issues in simple terms. This is crucial for a role that requires clear communication with tenants and internal teams. You want to demonstrate that you can bridge the gap between technical jargon and everyday language.
✨Build Rapport
Think about how you can connect with the interviewers. Show genuine interest in their work and the organisation's goals. Building a good rapport can make a lasting impression and set you apart from other candidates.