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For Companies At a Glance
- Tasks: Support essential services and ensure excellent customer experience for tenants.
- Company: Join a dynamic team focused on building services and tenant satisfaction.
- Benefits: Enjoy flexible working, generous leave, and opportunities for personal growth.
- Other info: Be part of a values-driven company that prioritises integrity and diversity.
- Why this job: Make a real difference in tenants' lives while developing your administrative skills.
- Qualifications: Previous admin experience and strong communication skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
We’re looking for a proactive and organised Building Services Administrator to join our Building Services team. This is a key support role, helping to ensure essential services are delivered efficiently and that our tenants receive an excellent customer experience. You’ll work closely with contractors, tenants, and Building Services Managers, supporting compliance activities, performance monitoring and day-to-day administration.
Key Responsibilities
- Liaise with contractors carrying out cyclical servicing and inspections of stairlifts, ensuring works are completed on time and all required paperwork is received promptly.
- Act as a main point of contact for tenants, responding to enquiries, resolving issues and rearranging appointments where necessary.
- Support Building Services in achieving and maintaining performance targets, including tenant satisfaction feedback and performance data.
- Assist with the ordering of materials and accurately record goods received.
- Provide comprehensive administrative support to Building Services Managers, contributing to the smooth running of the service.
About You
You’ll be highly organised, customer-focused and confident managing multiple priorities. You’ll be comfortable communicating with a wide range of people and able to work both independently and as part of a team. You will ideally have:
- Previous administrative experience, ideally within a building, maintenance or housing-related environment.
- Good IT skills, including Microsoft Word and Excel.
- Experience of record keeping, monitoring information and maintaining accurate systems.
- Strong communication skills and confidence dealing with customer queries, including on occasion difficult conversations.
- A flexible, adaptable approach and a commitment to excellent customer service.
What We Offer
- Competitive salary.
- Flexible working arrangements.
- Generous annual leave.
- Pension scheme.
- Health cash plan.
- Cycle to work scheme.
- Opportunities for personal growth and development.
Our Values
We act with integrity, encourage tenant engagement, value equality and diversity, and continuously strive to improve our services.
Building Services Administrator in Pontypool employer: Monmouthshire Housing Association Limited
Contact Detail:
Monmouthshire Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Building Services Administrator in Pontypool
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with tenants and contractors, being clear and confident in your conversations is key. Role-play with a friend or family member to boost your confidence!
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and helps you figure out if the role is right for you. Think about what you want to know about the team and their expectations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and ready to take the next step in your career.
We think you need these skills to ace Building Services Administrator in Pontypool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administrative experience and customer service skills. We want to see how your background fits with the Building Services role, so don’t be shy about showcasing relevant experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples of how you've managed multiple priorities or resolved customer queries in the past.
Show Off Your IT Skills: Since good IT skills are a must, make sure to mention your proficiency in Microsoft Word and Excel. If you have experience with record keeping or performance monitoring, let us know how you’ve used these tools effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Monmouthshire Housing Association Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Building Services Administrator role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with tenants and contractors, be prepared to discuss your customer service experience. Think of specific examples where you've resolved issues or improved customer satisfaction. This will demonstrate your ability to handle difficult conversations and maintain a positive tenant experience.
✨Be Organised and Proactive
As an administrator, being organised is key. During the interview, highlight your organisational skills and give examples of how you've managed multiple priorities in the past. You might even want to mention any tools or systems you use to stay on top of tasks, as this shows you're proactive and ready to hit the ground running.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare some thoughtful questions to ask at the end. This could be about their performance targets, team dynamics, or how they measure tenant satisfaction. Asking insightful questions not only shows your interest but also helps you determine if the company is the right fit for you.