At a Glance
- Tasks: Provide first point of contact support for IT and communication queries.
- Company: Join a supportive IT team at MHA, essential to our service delivery.
- Benefits: Enjoy hybrid working, flexible hours, and a focus on customer service.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Make a real difference by helping others with their tech issues.
- Qualifications: Strong communication skills and a customer-service mindset required.
The predicted salary is between 24000 - 36000 € per year.
Overview
Our IT team are the ‘go-to’s for anything technical and are very much at the core of MHA’s service delivery. The IT Support Officer is a critical role, providing first point of contact support for all IT and communication related queries across our Group.
Key Responsibilities
You will support end‑users by diagnosing and resolving technical issues across a range of products and services. You will prioritise work, multi‑task and explain technical concepts in plain language. Excellent customer service is essential.
Requirements
- Full driving licence
- Access to a vehicle
- Strong interpersonal and communication skills
- Ability to multi‑task and prioritise effectively
- Customer‑service mindset
Base & Working Hours
- Hybrid working – Community, Office and Home
- 22.2 hours per week
Application Dates
Closing date: 10th November 2025
Shortlisting date: 11th November 2025
Interview date: 17th November 2025
Other
Please note CVs are not accepted.
All positions are open to flexible working subject to the Flexible Working Policy.
We reserve the right to close this vacancy at any time and encourage early applications to ensure consideration for this post.
Information Services Support Officer in Pontypool employer: Monmouthshire Housing Association Limited
MHA is an exceptional employer that values its IT team as the backbone of service delivery, offering a supportive and collaborative work culture. With hybrid working options and a commitment to employee growth, MHA provides opportunities for professional development while ensuring a healthy work-life balance. Join us to be part of a dynamic environment where your contributions are recognised and rewarded.
Contact Detail:
Monmouthshire Housing Association Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Information Services Support Officer in Pontypool
✨Tip Number 1
Get to know the company! Research MHA and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be explaining technical concepts in plain language, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to build confidence.
✨Tip Number 3
Show off your customer service mindset! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will demonstrate your commitment to providing excellent support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our team. Don’t wait until the last minute; get your application in early!
We think you need these skills to ace Information Services Support Officer in Pontypool
Some tips for your application 🫡
Show Your Customer Service Skills:Since excellent customer service is key for this role, make sure to highlight any relevant experience in your application. We want to see how you’ve helped others solve their tech issues in the past!
Keep It Simple:You’ll need to explain technical concepts in plain language, so use straightforward terms in your application. We’re looking for clarity and simplicity, just like you’d use when helping an end-user.
Prioritise Your Experience:Make sure to showcase your ability to multi-task and prioritise effectively. We want to know how you manage your workload and keep everything running smoothly, especially in a busy IT environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Monmouthshire Housing Association Limited
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills and products mentioned in the job description. Familiarise yourself with common IT issues and solutions, as you'll need to demonstrate your ability to diagnose and resolve problems effectively during the interview.
✨Practice Explaining Technical Concepts
Since you'll be required to explain technical concepts in plain language, practice doing this with a friend or family member. Try to simplify complex ideas and ensure you can communicate them clearly, as this will showcase your strong interpersonal skills.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled difficult situations and what steps you took to ensure customer satisfaction, as this role heavily relies on a customer-service mindset.
✨Be Ready to Multi-task
During the interview, be prepared to discuss how you prioritise tasks and manage multiple responsibilities. You might even be asked situational questions that test your ability to juggle various IT support queries, so think of relevant examples to share.
