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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance income services and support residents.
- Company: Join Monmouthshire Housing Association, committed to values and community.
- Benefits: Enjoy flexible working, generous leave, and a supportive environment.
- Other info: Collaborative culture focused on continuous improvement and customer care.
- Why this job: Make a real difference in residents' lives while shaping financial resilience.
- Qualifications: Experience in housing or income management with strong leadership skills.
The predicted salary is between 40000 - 50000 ÂŁ per year.
We’re looking for an experienced and values-driven Income Manager to lead our high-performing income service and help shape its future. This is a fantastic opportunity to play a pivotal role in protecting our financial resilience while supporting residents to sustain their homes through a person-centred, prevention-focused approach.
About the role
As Income Manager, you’ll provide leadership, direction and assurance across all income and recoverable debt services, including rent, service charges, and leasehold income. You’ll:
- Lead, coach and inspire a committed team to deliver excellent income performance
- Use data, insight and performance trends to identify risks and drive improvement
- Promote a “prevention first” approach, balancing support for residents with fair and proportionate recovery action
- Oversee complex and high-risk cases, ensuring legal compliance and best practice
- Work collaboratively with colleagues and partners, influencing decisions and driving positive outcomes
- Strengthen organisational assurance through robust controls and continuous service improvement
What we’re looking for
We’re seeking someone who:
- Has experience leading or influencing teams in housing or income management
- Brings strong knowledge of rent, arrears and recoverable debt processes
- Uses data and insight to make informed decisions and improve outcomes
- Can balance empathy and support with firm, fair decision-making
- Demonstrates excellent communication and stakeholder influence skills
- Is committed to a values-led, inclusive and customer-focused approach
Why join us? At Monmouthshire Housing Association, we believe in supporting our people as much as our residents. We offer:
- Flexible and remote working options
- Generous annual leave
Income Manager employer: Monmouthshire Housing Association Limited
Contact Detail:
Monmouthshire Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an Income Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to income management and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your data skills! Be ready to discuss how you've used data to drive improvements in past roles. Bring examples of how you've balanced support for residents with effective recovery actions – this is key for the Income Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Monmouthshire Housing Association.
We think you need these skills to ace Income Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant achievements in income management to show us you’re the right fit for the Income Manager role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your values align with ours. Don’t forget to mention specific examples of how you’ve led teams or improved income performance in the past.
Showcase Your Data Skills: Since we value data-driven decision-making, make sure to include any experience you have with using data to drive improvements. Whether it’s through reports or performance trends, let us know how you’ve used insights to make a positive impact.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Monmouthshire Housing Association Limited
✨Know Your Numbers
As an Income Manager, you'll be dealing with data and performance trends. Brush up on your knowledge of rent, arrears, and recoverable debt processes. Be ready to discuss how you've used data in past roles to drive improvements and make informed decisions.
✨Showcase Your Leadership Style
This role requires you to lead and inspire a team. Think about examples from your experience where you've successfully coached or influenced a team. Be prepared to share specific instances that highlight your leadership style and how it aligns with a values-driven approach.
✨Emphasise Empathy and Fairness
Balancing support for residents with fair recovery actions is key. Prepare to discuss how you've managed complex cases in the past, ensuring legal compliance while maintaining a person-centred approach. Highlight your ability to empathise with residents while making tough decisions.
✨Collaborate and Communicate
Strong communication and stakeholder influence skills are essential. Think of examples where you've worked collaboratively with colleagues or partners to achieve positive outcomes. Be ready to demonstrate how you can effectively communicate and influence decisions in a team setting.