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For Companies At a Glance
- Tasks: Provide essential admin support and deliver top-notch customer service at our reception desk.
- Company: Join a community-focused team making a real difference in people's lives.
- Benefits: Hybrid working, flexible hours, and a chance to grow your skills.
- Why this job: Perfect for those who love helping others and thrive in a busy environment.
- Qualifications: Friendly attitude and strong organisational skills are a must.
- Other info: Great opportunity for career growth while making an impact in the community.
The predicted salary is between 15600 - 24000 £ per year.
Overview
We\’re looking for a friendly and organised Business Support Officer to join our Housing & Communities Team, providing essential administrative support and delivering excellent front-line customer service both over the phone and in person at our reception desk, helping to ensure our services run smoothly and efficiently for the people who need them most.
This is a great opportunity for someone who enjoys working with people, thrives in a busy environment, and wants to make a real difference in the community.
Responsibilities
- Provide essential administrative support and deliver front-line customer service at the reception desk, handling inquiries by phone and in person to help services run smoothly and efficiently.
Details
- Base: Hybrid working – Office and Home
- Hours: 16 per week
- Closing date: 3rd October 2025
- Shortlisting date: 6th October 2025
- Interview Date: 13th October 2025
Application and policies
- Please note CVs are not accepted.
- All positions are open to flexible working subject to our Flexible Working Policy.
- We reserve the right to close this vacancy at any time and we encourage early applications to ensure consideration for this post.
- If you are shortlisted for this post, you will be contacted via your email account you used to apply for this post; please check your account regularly.
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Business Support Officer employer: Monmouthshire Housing Association Limited
Contact Detail:
Monmouthshire Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they relate to community support. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Since this role involves front-line support, think of scenarios where you might need to handle inquiries. Role-playing with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the team and the work culture, plus you might get some insider tips on the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to contribute to the community.
We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Show Your Organisational Skills: As a Business Support Officer, being organised is key! Make sure to highlight any experience you have in managing tasks or projects. We want to see how you keep things running smoothly!
Customer Service is Key: Since you'll be delivering front-line customer service, share examples of how you've helped customers in the past. We love seeing your friendly side and how you handle inquiries, both over the phone and in person.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to match the job description. We appreciate when applicants show they understand what we’re looking for in a Business Support Officer.
Apply Through Our Website: Remember, we only accept applications through our website, so make sure you submit yours there. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Monmouthshire Housing Association Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Business Support Officer. Familiarise yourself with the key tasks like providing administrative support and delivering customer service. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your People Skills
Since this role involves a lot of interaction with the community, be ready to share examples of how you've successfully handled customer inquiries in the past. Highlight your ability to stay calm under pressure and your knack for making people feel valued and heard.
✨Prepare for Common Questions
Think about questions they might ask, such as how you would handle a difficult customer or manage multiple tasks at once. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.