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- Tasks: Be the friendly voice at the end of the line, helping people connect with services.
- Company: Join Monmouthshire County Council, dedicated to serving the community and making a difference.
- Benefits: Enjoy flexible hours, a supportive team environment, and opportunities for personal growth.
- Why this job: Perfect for those who love communication and want to impact their local community positively.
- Qualifications: No specific experience needed; just bring your enthusiasm and organisational skills!
- Other info: This role is term-time only, allowing you to balance work and studies.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking an enthusiastic, organized, and motivated team player to support Monmouthshire County Council\’s Contact Centre. The successful candidate will serve as the first point of contact, acting as the switchboard operator.
Salary – Important Information: The salary will be pro rata if not working full-time hours or 52 weeks per year, e.g., 37 hours per week / 32.5 hours per week for School Teachers.
Temporary End Date: (if applicable)
Location: County Hall (Rhadyr – Usk), NP15 1GA, United Kingdom. Please note that this may change if the service location relocates. Relocation or disturbance expenses will not be paid if this occurs.
Term Time Only – Weeks per Year: (if applicable)
Disclosure and Barring Service (DBS) Check: Appointment to this post is exempt from the Rehabilitation of Offenders Act and is subject to the following DBS check: No DBS required.
Welsh Language Assessment: Welsh language skills are desirable.
Recruitment Contact: For further information regarding this post, please contact: Amanda Francis at amandafrancis@monmouthshire.gov.uk.
Attached documents are available via links; clicking a document link will initiate its download.
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Customer Contact Switch Board Operator employer: Monmouthshire County Council
Contact Detail:
Monmouthshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Switch Board Operator
✨Tip Number 1
Familiarise yourself with the services provided by Monmouthshire County Council. Understanding their operations will help you answer queries effectively and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being the first point of contact means you'll need to convey information clearly and politely, so consider role-playing scenarios with friends or family.
✨Tip Number 3
If you have any Welsh language skills, be sure to highlight them. Even if you're not fluent, showing a willingness to learn can set you apart from other candidates and align with the council's values.
✨Tip Number 4
Reach out to Amanda Francis for any questions you might have about the role. This shows initiative and gives you a chance to make a personal connection before applying, which could be beneficial.
We think you need these skills to ace Customer Contact Switch Board Operator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Customer Contact Switch Board Operator. Highlight key skills such as enthusiasm, organisation, and teamwork in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job requirements. Emphasise any previous customer service roles or experiences that demonstrate your ability to handle inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying. Mention why you want to work for Monmouthshire County Council and how your skills make you a great fit for the role.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Monmouthshire County Council
✨Know the Role
Familiarise yourself with the responsibilities of a Customer Contact Switch Board Operator. Understand what it means to be the first point of contact and how to handle various inquiries efficiently.
✨Show Enthusiasm
Demonstrate your enthusiasm for the role during the interview. Speak positively about your desire to support the community and how you can contribute to the team at Monmouthshire County Council.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios. Be ready to discuss how you would handle difficult calls or manage multiple inquiries at once, showcasing your organisational skills.
✨Highlight Communication Skills
As a switchboard operator, strong communication skills are essential. Provide examples from your past experiences where you effectively communicated with customers or colleagues, especially in high-pressure situations.