At a Glance
- Tasks: Lead the development of customer propositions and drive innovative strategies for growth.
- Company: Join a forward-thinking financial services organisation focused on customer experience.
- Benefits: Competitive salary, professional development, and opportunities to influence strategic decisions.
- Other info: Collaborative environment with opportunities for career advancement.
- Why this job: Shape the future of customer engagement and make a real impact in the industry.
- Qualifications: Proven experience in customer propositions and strong leadership skills required.
The predicted salary is between 58500 - 71500 £ per year.
What will you be doing?
Reporting to the Chief Customer Officer, the Head of Customer Propositions will lead the development and delivery of the Society's customer proposition strategy, ensuring our products, services, and customer experience remain competitive, relevant, and aligned to our long-term growth ambitions.
You will bring together customer insight, market intelligence, product development, marketing, brand, and PR activity to create compelling propositions that attract new customers, deepen existing relationships, and strengthen our position in the market.
As a key member of the Senior Leadership Team, you'll work collaboratively across the business to ensure customer needs are at the heart of strategic decision-making, driving innovation whilst balancing commercial objectives, regulatory requirements, and great customer outcomes.
Your key tasks and responsibilities will include
- Defining and leading the Society's customer proposition strategy, ensuring alignment with business objectives, customer needs, and market opportunities.
- Developing and maintaining a compelling portfolio of products and propositions that support sustainable growth and competitive differentiation.
- Identifying and prioritising target customer segments, creating tailored propositions that drive acquisition, retention, and customer lifetime value.
- Leading proposition design and development from concept to launch, using customer insight, market intelligence, and performance data to inform decision‑making.
- Overseeing the strategic direction of marketing, brand, and PR activity to ensure clear communication of customer value propositions and a strong market presence.
- Presenting customer strategy, proposition performance, and growth opportunities at Senior Leadership Team, Executive Committee, and Board‑level forums.
- Building strong cross‑functional relationships to ensure propositions are successfully developed, implemented, and embedded across the organisation.
- Establishing robust governance, reporting, and performance frameworks to monitor proposition success, customer outcomes, and regulatory compliance.
What type of person will you need to be?
You’ll be a strategic and customer‑focused leader with a proven track record of developing and delivering successful customer propositions, products, or commercial strategies within a financial services environment.
Commercially astute and insight‑led, you’ll be able to translate customer needs, market trends, and business objectives into compelling propositions that drive growth and strengthen customer relationships.
You’ll be a credible and influential communicator, comfortable engaging with senior stakeholders, Executive Committees, and Boards, and capable of bringing people together around a shared customer vision.
You’ll combine creativity with pragmatism, balancing innovation, commercial performance, operational delivery, and regulatory considerations to achieve positive outcomes for both customers and the Society.
Ideally, you’ll have significant experience within a regulated financial services organisation and a strong understanding of customer behaviour, competitor activity, proposition development, marketing, and brand strategy.
A degree in Business, Marketing, Financial Services, Commercial Strategy, or a related discipline is desirable, alongside evidence of continued professional development and a passion for delivering exceptional customer outcomes.
Head of Customer Propositions in Cardiff employer: Monmouthshire Building Society
Monmouthshire Building Society is an exceptional employer that prioritises the well-being and development of its employees. With a strong commitment to work-life balance, generous holiday allowances, and a supportive work culture, we empower our team members to thrive both personally and professionally. Located in Chepstow, our branch fosters community engagement and offers unique opportunities for growth through ongoing training and volunteer initiatives, making it a rewarding place to build a career.
Contact Details:
Monmouthshire Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Propositions in Cardiff
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Monmouthshire Building Society. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Head of Customer Propositions in Cardiff
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Monmouthshire Building Society.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Monmouthshire Building Society's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Monmouthshire Building Society
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Monmouthshire Building Society.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Monmouthshire Building Society will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Monmouthshire Building Society employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
