As a Customer Proposition Analyst, you will help shape and optimise products and services that meet customer needs and support business growth. Collaborating with cross-functional colleagues, you'll use customer insights, market research and commercial analysis to develop compelling customer propositions, pricing recommendations and value propositions. You'll play a key role in ensuring products are competitive, clearly positioned and aligned to target customer segments, helping to drive customer acquisition, retention and overall business performance.
Your key tasks and responsibilities will include:
- Supporting the design and development of customer propositions, products and services aligned to customer needs, market opportunities and business objectives.
- Using customer insights, market intelligence and competitor analysis to inform proposition development and identify opportunities for improvement.
- Analysing pricing data, market trends and competitor offerings to develop pricing recommendations that balance customer value and commercial performance.
- Helping to create compelling value propositions, ensuring products are clearly positioned and effectively targeted to relevant customer segments.
- Collaborating with colleagues across proposition, marketing, digital, finance, operations, risk and compliance teams to deliver new and enhanced propositions.
- Supporting product launches by coordinating product build activities, platform configuration, testing, channel publishing and internal communications.
- Monitoring proposition performance, analysing customer behaviour and sales data, and recommending enhancements to optimise results.
- Providing insight and support for marketing campaigns, ensuring messaging is accurate, customer-focused and aligned to proposition objectives.
- Maintaining high standards of governance, documentation and regulatory compliance, ensuring recommendations are evidence-based and focused on delivering good customer outcomes.
What type of person will you need to be?
To be successful in this role, you'll be someone who enjoys working with data and insights to understand what matters most to customers and turn those findings into meaningful improvements. You'll be an analytical and commercially aware thinker who is comfortable exploring trends, asking questions and making evidence-based recommendations. You'll enjoy collaborating with people from different teams and be able to communicate your ideas clearly and confidently. Above all, you'll be passionate about creating products and services that meet customer needs, deliver positive outcomes and make a real difference to our customers and communities.
- Experience in a proposition, product, pricing, insight or analytical role.
- Experience using customer insight and market data to support decision-making.
- Experience within financial services or another regulated, customer-focused sector.
- Experience in mortgage proposition development and product management.
Customer Proposition Analyst in Cardiff employer: Monmouthshire Building Society
Monmouthshire Building Society is an exceptional employer that prioritises the well-being and development of its employees. With a strong commitment to work-life balance, generous holiday allowances, and a supportive work culture, we empower our team members to thrive both personally and professionally. Located in Chepstow, our branch fosters community engagement and offers unique opportunities for growth through ongoing training and volunteer initiatives, making it a rewarding place to build a career.
Contact Details:
Monmouthshire Building Society Recruitment Team
