At a Glance
- Tasks: Support families through the admissions process and create welcoming experiences at our school.
- Company: Join the friendly team at Monkton Combe School, dedicated to nurturing young minds.
- Benefits: Enjoy fee remission for your children, discounts, free meals, and career development opportunities.
- Other info: Part-time role during term-time with excellent growth potential.
- Why this job: Make a real difference in families' lives while working in a supportive environment.
- Qualifications: Warm, organised, and proactive individuals with a passion for helping others.
The predicted salary is between 11250 - 11250 £ per year.
We are looking for a warm, confident, organised and proactive Admissions Assistant to join our friendly and ambitious team at Monkton Combe School. The role is part‑time, 20 hours per week, Monday‑to‑Friday during Monkton term‑time only, and permanently based at our Prep School. Starting salary of £30,000 (full‑time equivalent); part‑time compensation of £11,250. Start date 25th August 2026.
In this role you will be the first friendly voice for families exploring Monkton, guiding them from the initial enquiry through to acceptance and joining.
Responsibilities- Build rapport with parents and pupils
- Understand what families are looking for
- Keep families warmly engaged
- Ensure no family ever feels forgotten
- Follow up new enquiries quickly and warmly
- Keep families engaged with calls, emails and invitations
- Update records so the team always knows where each family is in their journey
- Close the loop when families decide not to proceed and understand why
- Book and tailor‑make school visits and taster sessions
- Welcome families on arrival and ensure they feel looked after
- Arrange meetings with staff and pupils
- Give tours of the school
- Follow up quickly afterwards to provide next steps and gather feedback
- Acknowledge registrations and explain the admissions journey
- Request reports and/or references
- Arrange entrance assessments
- Liaise with Learning Support, Safeguarding and senior staff where needed
- Ensure data held in the applications database is accurately maintained and updated, including application status and any supporting notes
- Send and chase offers
- Send joining information and ensure all required documentation is in place
- Liaise with academic staff regarding pre‑arrival preparations
- Open Events, such as open mornings and Stay & Play Experience Days
- Bespoke family visits
All of this work is underpinned by accurate record‑keeping, but the purpose is always the same: to give families a smooth, warm and confidence‑building journey into Monkton. If you love people, thrive on conversation, enjoy being organised and take pride in helping families feel truly cared for, we would love to hear from you.
Qualifications & Experience- Naturally warm, friendly and confident on the phone
- Comfortable talking to people all day and genuinely enjoys this
- Organised, efficient and detail‑focused
- Proactive: you don’t wait to be chased; you do the contacting
- Motivated by helping people and getting results
- Calm, caring and professional with families
- Background in sales, customer service, hospitality, recruitment, account management or client relations is an asset, but a passion for people and communication is key
- Fee remission of 45% from Reception to Year 8 and 60% from Year 9 – Year 13 (pro rata for part‑time)
- 75% discount at Monkton Leisure Centre and pool (pro rata for part‑time)
- Free meals when working
- Company pension scheme & 3x salary life assurance
- Employee Assistance Programme, providing free confidential support
- Cycle to work scheme
- Opportunity for career progression and development, including internal mentoring and coaching programmes
- Discounts in hundreds of shops, cinemas and hotels via the EAP
We are committed to safeguarding and promoting the welfare of children; applicants must be willing to undergo child protection screening appropriate to the post including checks with past employers and Disclosure and Barring Service. For more information please contact the HR department on 01225 721181.
Admissions Assistant (Nursery to Reception) employer: Monkton Combe School
Monkton Combe School is an exceptional employer that prioritises a warm and supportive work environment, making it an ideal place for those passionate about helping families. With generous benefits such as fee remission for staff children, discounts at the leisure centre, and opportunities for professional development, employees are encouraged to grow within a friendly and ambitious team. The part-time Admissions Assistant role offers a unique chance to engage with families in a meaningful way, ensuring they feel valued and supported throughout their journey.
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Assistant (Nursery to Reception)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Monkton Combe School and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Monkton Combe School and let us see your personality shine through!
We think you need these skills to ace Admissions Assistant (Nursery to Reception)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Monkton Combe School.
Get Familiar with Our Brand:Before applying, take some time to learn about Monkton Combe School and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Monkton Combe School
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Monkton Combe School.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Monkton Combe School will surely appreciate.
