Resource Management Specialist FTC in London

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).

About the Role

We are looking for a Resource Management Specialist for a 6 month FTC, you'll bridge the gap between manual processes and a scalable, tech-enabled model. You will design, build, and pilot an automated self-service resource management system that provides visibility across all production types from campaign bursts to ‘always-on’ content. This role is critical for solving visibility gaps within the EU XCM team, ensuring we can plan capacity, scale efficiently, and link investment directly to our creative output. We are looking for someone who is passionate about seeking new opportunities to create impactful work.

Responsibilities:

• Audit current resourcing workflows across internal teams (Creative, Design, CM/CPM) and external vendors to identify pain points.
• Map resource demand across all creative workstreams, including campaign, category, and mid-funnel programs.
• Design and build an automated self-service resource management system, prioritising the use of existing tools for speed and efficiency.
• Define resource allocation frameworks, capacity models, and forecasting tools to enable proactive planning.
• Create self-service dashboards that provide real-time visibility into capacity versus demand.
• Establish clear governance for resource requests, prioritisation trade-offs, and escalation paths.
• Partner with Campaign Managers, Media leads, and vendor partners to align resourcing with global timelines.
• Drive system adoption through hands-on training, onboarding, and active change management.
• Track and report on system performance and efficiency gains, identifying further opportunities for AI and automation.

About You

The essentials:

• Experience: 8+ years of experience in marketing operations or resource/workforce management.
• Systems Thinking: Ability to audit complex workflows and design scalable, automated solutions.
• Technical Expertise: Experience with resource management tools and workflow automation, with a "tech-first" mindset.
• Project Management: Strong delivery skills with the ability to meet tight deadlines and prioritise progress over perfection.
• Change Management: Proven ability to drive behavioral change and ensure new systems are actually used.
• Stakeholder Management: Comfortable collaborating with cross-functional teams and external vendors in an ambiguous environment.
• Data Literacy: Ability to define KPIs and use data to optimise resource allocation.

Not a must, but a plus:

• Experience specifically within a digital-first advertising agency or marketing operations environment.
• A background in AI-driven process improvement.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.