At a Glance
- Tasks: Be the voice of our brand on social media and engage with our community.
- Company: Join Monks, a leading digital-first marketing agency with a vibrant culture.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace that values fresh perspectives and creativity.
- Why this job: Make a real impact by connecting with audiences and shaping brand conversations.
- Qualifications: 3+ years in community management or related fields, with strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).
About the Role
As a Community Manager for a 3-month fixed-term contract, you will be the face and voice of the brand across our social media platforms. We are looking for someone who is passionate about seeking new opportunities to create impactful work. In this role, you will be a social-media-savvy professional who loves building connections, developing engaging content, and moderating online conversations. You will work closely with creative and data teams to ensure customer engagement, brand consistency, and a positive community experience. This role is London-based with hybrid working.
Responsibilities:
- Post and manage content across different social media platforms on a daily basis.
- Proactively & Reactively comment to user comments, messages, and customer queries in a timely, helpful manner.
- Monitor and report on daily social interactions, tracking conversation trends around the brand.
- Collaborate with the Project Manager, Data Analyst, Strategist, and Google team to flag local content ideas and streamline workflows.
- Work with the data team to identify community insights, learnings, and performance metrics.
- Stay up-to-date with digital technology and platform trends in real-time to pitch new, creative ideas.
The essentials:
- Experience: 3+ years of proven work experience as a Community Manager or in a closely aligned copywriting, social media, or channel management role for high-profile consumer brands.
- Client Partnership & Collaboration: Highly comfortable working hand-in-hand with senior client stakeholders—acting as a trusted, collaborative partner in daily syncs, real-time approvals, and strategic alignment sessions.
- Extensive Knowledge of UK Local Nuances: A sharp, intuitive understanding of British culture, humor, trending vernacular, and subcultures, with the ability to translate global brand guidelines into authentic local conversation.
- Industry Insight: Demonstrated experience managing social communities within AI, consumer technology, or fast-paced digital consumer service sectors.
- Communication & Editorial Eye: Exceptional verbal and written communication skills with meticulous attention to detail, tone consistency, proofreading, and brand safety compliance.
- Tools & Analytics: Solid hands-on proficiency with enterprise social media management suites (specifically Sprinklr), tracking core engagement metrics, and interpreting basic media plans to inform organic boosting recommendations.
- Mindset & Adaptability: A proactive, solutions-oriented team player who thrives under deadlines, balances multiple agency workflows simultaneously, and easily navigates fast-turnaround cultural moments.
- Culture & Inclusion: Proven track record of collaborating effectively within diverse, multicultural, and cross-functional agency environments.
Not a must, but a plus:
- Data & Analytics Comfort: Basic experience translating raw community engagement metrics into clean, client-ready summaries (e.g., helping draft weekly reporting).
- Crisis Management Background: Experience working on high-visibility brands with complex, active escalation matrices or sensitive brand guidelines.
- Culture & Inclusion: Track record of collaborating effectively within diverse, multicultural, and cross-functional agency environments.
At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.
About Monks
Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
Community Manager - FTC employer: Monks
At Monks, we pride ourselves on being an exceptional employer that champions diversity and innovation in a collaborative work environment. As a Consultant in Measurement, you will have the opportunity to engage with a variety of clients across different sectors, enhancing your skills through hands-on project management and cutting-edge analytics. Our commitment to employee growth is reflected in our supportive culture, where every team member is encouraged to contribute ideas and develop professionally while working in a dynamic, hybrid setting.
StudySmarter Expert Advice🤫
We think this is how you could land Community Manager - FTC
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Monks, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Community Manager - FTC
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Monks. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Monks. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Monks
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Monks.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Community Manager - FTC role at Monks, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Monks that you can think critically and act effectively under pressure.
