Account Manager/Project Manager in London

We seek a digital-savvy Account Manager to help support and manage a portfolio of brand initiatives within a powerhouse agency that lives at the intersection of technology and creativity. You will serve as the primary liaison between internal teams and the client, managing the delivery and maintenance of a multitude of brand websites. You will collaborate across digital and technology to drive growth, optimise performance, and ensure the long-term success of brand initiatives.

Responsibilities:

• Manage multiple web-based projects, ensuring milestones are achieved while coordinating effectively with cross-functional teams to meet timelines.
• Identify and drive growth opportunities through renewals, upsell, and cross-sell where appropriate; develop proposals, statements of work, and budgets.
• Collaborate with cross-functional teams (Creative, Strategy, Data, Tech) to deliver brand websites from design through to implementation, ensuring continuous optimisation based on user needs.
• Support scoping, budgeting, forecasting, and profitability tracking for assigned initiatives; monitor financial performance against targets.
• Maintain high-quality communication, proactively manage risks, and resolve issues efficiently; handle escalations with confidence.
• Contribute to new business efforts by supporting the development of compelling briefs and pitch materials.
• Build and maintain strong relationships with internal stakeholders, supporting satisfaction and the long-term growth of brand initiatives.
• Monitor campaign performance and analytics; derive actionable insights to inform optimisation and reporting.
• Ensure compliance with contracts, approvals, and agency policies, maintaining high standards of quality across all deliverables.
• Work collaboratively with teams to improve processes and drive more efficient workflows.

About You

The essentials:

• 3–5 years' experience in a hybrid Account/Project Management role within a digital, marketing, or web agency, with a strong focus on website builds and rollouts.
• Proven ability to coordinate and support the delivery of end-to-end web projects, from scoping and design through to development, launch, and iteration.
• Strong stakeholder management and relationship-building skills, with the ability to balance client needs alongside project delivery requirements.
• Highly organised with solid project management capabilities, including timelines, budgets, resourcing, and risk management.
• Commercially aware, with experience supporting forecasting, budgeting, and tracking project performance.
• Detail-oriented and solutions-focused, with a proactive approach to problem-solving and continuous improvement.
• Clear and confident communicator, both written and verbal, comfortable leading status updates, workshops, and client interactions.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds who are excited to contribute to our mission.