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- Tasks: Lead facilities management across EMEA, ensuring a welcoming and efficient workplace.
- Company: Join Monks, a global leader in digital marketing and technology services.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing employee experiences in a dynamic, innovative company.
- Qualifications: 7+ years in facilities management with strong leadership and financial skills.
- Other info: Embrace diversity and inclusion in a fast-paced, collaborative environment.
The predicted salary is between 43200 - 72000 £ per year.
As the Facilities Lead, EMEA at Monks, you will be a leader, responsible for both the hands-on delivery and the strategic execution of our facilities function across Europe, the Middle East, and Africa. This is a critical role based in our London office, requiring five days in the office and regular regional travel. You will execute and champion the regional strategy set by global leadership for facilities management, space optimisation, and vendor programs. This role involves directly managing and mentoring local teams to deliver a hospitality-led and service-oriented workplace experience. You will serve as the primary service interface to regional business leaders, focusing on service excellence, cost discipline, and continuous improvement. This is a 5-day in-office role with potential travel across Europe and the Middle East/Africa region.
Responsibilities:
- Leadership & Team Management
- Mentor and manage high-performing local teams of office/facilities managers to ensure consistent service levels and hospitality-led experiences.
- Act as the on-site and regional face for facilities, ensuring a welcoming, brand-appropriate environment.
- Coordinate with global facilities peers for standards and best practices.
- Strategy Execution & Operations
- Execute and drive adoption of the regional facilities strategy aligned to global initiatives and the Connect Now return-to-office program, focusing on engagement and occupancy optimisation.
- Lead space planning and occupancy optimisation efforts to maximise space utilisation and enhance employee experience across all properties.
- Drive health and safety, regulatory compliance, and environmental sustainability within the region, coordinating with global teams.
- Ensure consistent service delivery models across properties; implement standardised processes, playbooks, and training programmes.
- Oversee office maintenance, utilities, periodic and ad hoc repairs, and manage relationships with contracted partners and landlords.
- When needed, you’re able to step in and fix it yourself.
- Coordinate regional budget planning, forecasting, and cost control in partnership with finance. Monitor cost-to-service metrics and identify and realise annual savings and efficiency opportunities.
- Work with Procurement and Legal to establish regional vendor/partner programmes (soft services, hard services, security, food/beverage). Develop performance SLAs, contract terms, and lead ongoing vendor performance management.
- Cross-Functional Partnership
- Act as the primary customer experience interface for regional business leaders; manage escalation paths, issue resolution, and stakeholder satisfaction.
- Partner with HR and IT to deliver integrated workplace initiatives (new-hire onboarding, IT-enabled workspace services, AV/telecom support, security, access control).
- Champion return-to-office programmes: communications, adoption metrics, and incident management for facility-related issues.
About You
The essentials:
- Minimum of 7 years of corporate real estate, hospitality, facilities, or related experience, with at least 4 years in a relevant management position.
- Demonstrated success in leading teams and building scalable, standardised facilities operating models.
- Strong financial acumen with budget ownership and P&L impact awareness; track record of delivering cost savings and process improvements.
- Proven vendor management experience encompassing RFPs, contract negotiation, governance, and performance management.
- Experience with return-to-office programmes, employee experience, space planning, and workplace enablement.
- Solid knowledge of health, safety, and environmental standards; regulatory compliance across regions; experience with risk management.
- Exceptional stakeholder management and collaboration skills; ability to influence regional business leaders and build trusted partnerships with HR, IT, and other functions.
- A resilient, adaptable, and patient communicator with strong change-management capabilities.
- A natural multitasker and a driven individual who champions friendly small talk and watercooler conversations.
Not a must, but a plus:
- Professional certifications (IFMA, BIFM, CFM/CFM-AP) and experience in hospitality-led service delivery.
- Experience in a global tech/marketing organisation or similar high-velocity environment.
- Multilingual capabilities and international experience across multiple regions.
At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.
Facilities Lead - EMEA employer: Monks Associates Inc
Contact Detail:
Monks Associates Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Lead - EMEA
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn and let them know you're on the hunt for a Facilities Lead role. You never know who might have the inside scoop on opportunities at Monks or elsewhere.
✨Tip Number 2
Prepare for those interviews! Research Monks thoroughly, understand their values, and think about how your experience aligns with their needs. Be ready to discuss how you can enhance their facilities management and employee experience.
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've successfully managed teams and improved service delivery in previous roles. This will demonstrate that you're the right fit for leading their facilities function.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people at Monks. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Facilities Lead - EMEA
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for facilities management and how you can contribute to our team.
Tailor Your CV: Make sure your CV is tailored to the Facilities Lead role. Highlight your relevant experience in corporate real estate and team management, and don’t forget to mention any successes in cost savings or process improvements!
Follow the Instructions: Remember, all applications need to be submitted through our official website. It’s super important to follow this step to ensure your application gets seen by the right people at Monks.
Proofread Your Application: Before hitting send, give your application a good once-over. Typos and errors can distract from your qualifications, so take a moment to make sure everything is polished and professional!
How to prepare for a job interview at Monks Associates Inc
✨Know Your Stuff
Before the interview, dive deep into Monks' facilities management strategies and their approach to hospitality-led experiences. Familiarise yourself with their recent projects and initiatives, especially those related to space optimisation and vendor management. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Leadership Skills
As a Facilities Lead, you'll be managing teams and driving strategy. Prepare examples of how you've successfully led teams in the past, focusing on mentoring and achieving service excellence. Be ready to discuss specific challenges you've faced and how you overcame them, highlighting your adaptability and problem-solving skills.
✨Understand Financial Acumen
Since budget ownership is crucial for this role, brush up on your financial knowledge. Be prepared to discuss how you've managed budgets in previous roles, including any cost-saving initiatives you've implemented. This will demonstrate your ability to contribute to Monks' financial goals and operational efficiency.
✨Engage with Stakeholders
Stakeholder management is key in this position. Think of instances where you've successfully collaborated with different departments or external partners. Prepare to share how you built relationships and resolved conflicts, as this will illustrate your communication skills and ability to influence others effectively.