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- Tasks: Greet customers, assist with shopping, and enhance their experience in-store.
- Company: Monki is a vibrant fashion brand that empowers self-expression through playful and bold styles.
- Benefits: Enjoy a 25% staff discount and access to global development opportunities.
- Why this job: Join a fun team that values creativity and customer connection while making a positive impact.
- Qualifications: No prior experience needed; just a passion for fashion and a friendly attitude.
- Other info: This is a part-time temporary role ending on 22nd August, with 20-hour contracts available.
Company Description
Monki is a vibe: friendly, playful, bold and empowering. We draw inspiration from those who bravely express their style and creativity without the filter of conventions, and we aim to be a catalyst for others to do the same, by empowering self-expression through fashion. Learn more about Monki here.
Job Description
As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.
You\’ll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you\’ll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.
Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you\’ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you\’ll create moments that matter.
While previous experience in customer service and familiarity with fabrics are nice to have, they\’re not mandatory.
Qualifications
- Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
- Proactive; you use your initiative to provide customers with a memorable shopping experience
- Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
- You listen to and show interest in others\’ ideas and opinions
- You\’re honest and genuine in your approach
- You are interested in fashion and trends
- You are communicative, positive and open-minded
- You\’re willing to learn and adapt
- You\’re collaborative, inclusive and supportive of others
- You have good English language skills
Additional Information
This is a part-time temporary position with the contract ending on the 22nd August. we have 20hr contracts available. Apply by uploading your CV in English as soon as possible.
Benefits:
We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
Inclusion & Diversity
At H&M Group, we\’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process. #J-18808-Ljbffr
Sales Advisor 20h (Temporary Contract) employer: MONKI
Contact Detail:
MONKI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor 20h (Temporary Contract)
✨Tip Number 1
Familiarise yourself with Monki's brand values and style. Understanding their playful and bold approach to fashion will help you connect with customers and embody the brand during your interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail scenario. This will help you feel more comfortable initiating conversations and providing assistance, which is key for a Sales Advisor role.
✨Tip Number 3
Stay updated on current fashion trends and how they relate to Monki's offerings. Being knowledgeable about what’s in style will allow you to provide informed recommendations to customers, enhancing their shopping experience.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. During any interviews or interactions, highlight your ability to work well with others, as this is essential for creating a welcoming environment in the store.
We think you need these skills to ace Sales Advisor 20h (Temporary Contract)
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Monki's brand values and culture. Familiarise yourself with their playful and empowering approach to fashion, as this will help you tailor your application to reflect their ethos.
Tailor Your CV: Make sure your CV highlights any relevant customer service experience, even if it's not in fashion. Emphasise your communication skills, proactivity, and ability to work collaboratively, as these are key qualities for a Sales Advisor.
Craft a Personal Cover Letter: Write a cover letter that showcases your genuine interest in fashion and your enthusiasm for providing excellent customer service. Mention specific examples of how you've created memorable experiences for customers in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at MONKI
✨Show Your Passion for Fashion
Make sure to express your genuine interest in fashion and trends during the interview. Share any personal experiences or stories that highlight your style and creativity, as this aligns perfectly with Monki's brand ethos.
✨Emphasise Customer Focus
Demonstrate your customer-centric approach by sharing examples of how you've provided excellent service in the past. Highlight your ability to connect with customers and create memorable shopping experiences.
✨Be Proactive and Initiative-Driven
Prepare to discuss times when you've taken the initiative to improve processes or enhance customer experiences. Monki values proactive team members, so showcasing your problem-solving skills will set you apart.
✨Exude Positivity and Openness
During the interview, maintain a positive attitude and be open-minded. Show that you're a team player who is supportive of others, as collaboration is key in creating welcoming experiences at Monki.
