At a Glance
- Tasks: Provide top-notch customer service through calls and emails while managing orders.
- Company: Join a rapidly growing team at Monkhouse, where service is everything.
- Benefits: Flexible hours, supportive team environment, and opportunities for growth.
- Other info: Exciting peak seasons with the chance to expand your skills and career.
- Why this job: Be part of a dynamic team that values customer satisfaction and teamwork.
- Qualifications: Experience with Microsoft Outlook and Excel, plus strong organisational skills.
The predicted salary is between 22000 - 26000 € per year.
At Monkhouse “service is everything” and your job will be to service our customers to a high standard. We are currently a team of 14 and we are growing rapidly. During our peak season our team expands to 40 to ensure we provide the best service to our customers. Practically, this means handling inbound telephone orders and enquiries, responding to customer emails, and proactively updating customers on order delays.
What skills do I need:
- Experience in using Microsoft Outlook and Excel.
- Excellent attention to detail.
- Well organised with excellent time management skills.
- Ability to deal with inbound enquiries.
Customer Service Advisor employer: Monkhouse
Monkhouse is an exceptional employer that prioritises customer service and employee satisfaction. With a supportive team culture and opportunities for growth, employees can thrive in a dynamic environment, especially during peak seasons when the team expands to ensure top-notch service. Located in a vibrant area, Monkhouse offers a unique chance to be part of a rapidly growing company that values its staff and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Monkhouse and understand their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling inbound calls and emails, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks effectively. This could be anything from juggling customer queries to keeping track of orders—make sure they see you as someone who can handle the busy peak seasons.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t forget to follow up after applying; it shows your enthusiasm!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight any previous experience you have in customer service. We want to see how you've gone above and beyond to help customers in the past!
Be Detail-Oriented:Since attention to detail is key for this role, take the time to proofread your application. Typos or errors can give the wrong impression, so let’s make sure everything is spot on before hitting send!
Organise Your Thoughts:Structure your application clearly. Use headings or bullet points if it helps. We appreciate a well-organised application that makes it easy for us to see your skills and experiences at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Monkhouse
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what 'service is everything' means to Monkhouse and be ready to share examples of how you've provided excellent service in the past.
✨Show Off Your Tech Skills
Since you'll be using Microsoft Outlook and Excel, make sure you can confidently discuss your experience with these tools. Maybe even prepare a quick example of how you've used them to improve efficiency or organisation in previous roles.
✨Demonstrate Attention to Detail
During the interview, highlight your attention to detail by discussing specific instances where it made a difference. This could be catching an error in an order or ensuring a customer's needs were met precisely.
✨Time Management is Key
Be prepared to talk about how you manage your time effectively, especially during busy periods. Share strategies you’ve used to prioritise tasks and ensure that all customer enquiries are handled promptly.
