Assistant Manager - Part time in Bristol

Monkhouse, part of the Banner Group, is a progressive business growing through its acquisition plan and is committed to creating a better working place for all employees. As the UK's leading supplier of schoolwear, the company emphasises doing the right thing by implementing an ambitious holistic sustainability strategy.

This job description is a tool to help both the Company and the individual understand the main responsibilities of the role and is not exhaustive. The Company reserves the right to change tasks and responsibilities as needed.

We hire talented and dedicated individuals to lead our retail teams. We believe in growth and opportunity, providing extensive on-the-job training and experiences that will boost your career.

Qualities:

• Confident
• Enjoy a busy and sometimes intense environment
• Flexible with your working hours
• Enthusiasm to learn
• Enjoy working in a team
• Positive thinking

What’s the job?

You’ll drive sales and company initiatives; manage essential tasks and established processes; and be willing to share and suggest ways of improving things through your daily experiences of running the store. You’ll need to be energised and organised to ensure you stay on top of core operational procedures such as stock management, and you will provide timely and insightful data back to HQ to assist in the development of our sales strategy. You will need to be computer literate with good working knowledge of Microsoft programs.

Keeping the customer at the heart of the business at all times is crucial to the success of the store and you will be the driving force in delivering this through your ability to make good decisions.

During our peak:

You will be required to recruit additional colleagues, train and lead them to deliver the same exceptional service that you provide to customers daily, and to mobilise this we will support you with a comprehensive induction and on-boarding for every new recruit. You’ll delegate well to encourage growth in your team, recognise great performance and won’t be afraid to appropriately manage performance to keep them on track.

In addition, you will need to organise daily your supporting colleagues with tasks and checking seasonal recruits are happy and delivering on our customer service promise. You will build in opportunities for them to up skill and build up their CV.

You will also be the ‘go to’ person for any customer issues that need resolving and you will therefore need excellent people skills and be a good problem solver.

Off peak:

Tasks include re-organising merchandise as required and re-organising the stock room after our peak season. You will stay engaged with the business through our various initiatives and use this time to reflect on learnings from peak season and build in any training that you think you will benefit from.

In general:

You need to really feel the pride that we feel as a business by ensuring the store is always visually inviting. You need to be a highly organised person, familiarise yourself with our full product range, company processes, money management and rotas during our peak time. Your energy, positive vibes and can-do attitude will be essential to the success of the business.

Social Environmental Responsibility (SER):

We take our sustainability responsibility extremely seriously, and it is only with the full cooperation of every one of us that we will deliver on our sustainability objectives. Below are 5 things we want you to build into your day-to-day responsibilities:

• Switch off lights when the space is not being used
• Switch off computers at the end of every day
• If possible, avoid bringing in one-use plastic water bottles
• Only fill up the kettle for the number of cups of hot drinks you are making
• Dispose of waste responsibly by using our recycling processes

Location:

We are located in Yate with good public transport links.

Your working days and hours:

This is a permanent, 19.5 hour-a-week contract. Actual days of work to be agreed upon and will include weekend availability scheduled through a rota. Our hours of work are 9.30 am to 4.30 pm. During our peak season, there is the option to uplift your hours.

Start date:

We are looking to onboard you in the middle of February.

Holidays:

Your holiday entitlement is 28 days per year (including bank holidays, and pro-rata).

Other things to look forward to:

• Company induction and training
• Gaining retail management skills
• Opportunity for growth and promotion
• You get a celebration day off

Monkhouse is committed to supporting, developing and promoting equality of opportunity and diversity in all our business activity. We value different perspectives and believe that diversity makes us stronger. We aim to provide an inclusive culture, free from discrimination and based on the values of dignity, courtesy and respect. We believe that everyone has the right to be treated in accordance with these values.

If there is anything we can do to accommodate you to participate fully in the recruitment or interview process, please let us know.

Please submit your application as directed on this website. If you have any questions or would like to discuss the role before applying please contact us at recruitment@banner.co.uk.

By submitting your application you agree to the retention of all information submitted through your application including contact details, CV, covering letter and interview notes for a maximum of one year from the date of your application.