At a Glance
- Tasks: Deliver top-notch customer service via phone and email while managing orders.
- Company: Join a rapidly growing team at Monkhouse, where service is everything.
- Benefits: Flexible working hours, remote work options, and a supportive team environment.
- Other info: Modern office in Altrincham with free parking and a commitment to sustainability.
- Why this job: Make a real difference in customer experiences and grow your skills.
- Qualifications: Experience with Microsoft Outlook and Excel; strong communication skills.
The predicted salary is between 22000 - 26000 € per year.
At Monkhouse, “service is everything” and your job will be to service our customers to a high standard. We are currently a team of 14 and we are growing rapidly. During our peak season, our team expands to 40 to ensure we provide the best service to our customers. Practically, this means handling inbound telephone orders and enquiries, responding to customer emails, and proactively updating customers on order delays.
What skills do I need
- Experience in using Microsoft Outlook and Excel.
- Excellent attention to detail.
- Well organised with excellent time management skills.
- Ability to deal with inbound & outbound telephone calls.
- Ability to prioritise workload.
- Professional and enthusiastic manner.
- Able to work calmly under pressure.
What personal attributes do I need
- Excellent verbal and written communication skills.
- A 'can do' attitude.
- Always striving to improve and upskill.
- A team player.
- Ability to adapt and take on other responsibilities when necessary.
- An eye for detail when inputting data.
What are my hours
We have two vacancies to fill. Our first vacancy is a full‑time position at 40 hours per week from 08:30am to 05:00pm Monday to Friday. Weekend availability is only required during our peak season (July to September) and is dependent on the volume of work. Our second vacancy is a part‑time position for 25 hours per week, Monday to Friday, with some flexibility with the working hours, plus the same terms as above for our peak season. We do offer set days to work remotely outside of our peak season, October to April.
What is my working location
We are based in the lovely area of Altrincham, in a modern office with free parking and in walking distance of local shops and public transport.
When can I start
Immediately!
Social Environmental Responsibility (SER)
We take our sustainability responsibility extremely seriously, and it is only with the full cooperation of every one of us that we will ensure we deliver on our sustainability objectives. Switch off lights when the space is not being used. Switch off computers at the end of every day. If possible, avoid bringing in one‑use plastic water bottles. Only fill the kettle for the number of cups of hot drinks you make. Dispose of waste responsibly by using our recycling processes.
Monkhouse is committed to supporting, developing and promoting equality of opportunity and diversity in all our business activity. We value different perspectives and believe that diversity makes us stronger. We aim to provide an inclusive culture, free from discrimination and based on the values of dignity, courtesy and respect. We believe that everyone has the right to be treated in accordance with these values. Monkhouse works alongside Banner Ltd which is B‑Corp certified, and these values are an essential element of our culture. If there is anything we can do to accommodate you to participate fully in the recruitment or interview process, please let us know.
Customer Service Advisor in Altrincham employer: Monkhouse
Monkhouse is an exceptional employer that prioritises service excellence and employee well-being, fostering a supportive and inclusive work culture in the vibrant area of Altrincham. With opportunities for professional growth, flexible working arrangements, and a commitment to sustainability, we empower our team members to thrive while making a positive impact. Join us in delivering outstanding customer service as we expand our dedicated team during peak seasons and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Altrincham
✨Tip Number 1
Get to know the company! Research Monkhouse and understand their values, especially their commitment to customer service and sustainability. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling inbound calls and emails, it’s crucial to sound professional and enthusiastic. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed your time effectively in previous roles. Highlight any tools or methods you use to stay organised, especially when under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the Monkhouse team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Advisor in Altrincham
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your experience with Microsoft Outlook and Excel in your application. We want to see how your skills can help us provide top-notch service to our customers!
Be Detail-Oriented:Attention to detail is key for this role. When filling out your application, double-check for any typos or errors. We appreciate a well-organised application that reflects your ability to manage details effectively.
Keep It Professional:Your written communication should be clear and professional. Use a friendly tone but remember to keep it polished. This is your chance to show us your excellent verbal and written communication skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Monkhouse
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service principles. Understand what 'service is everything' means to Monkhouse and be ready to share examples of how you've provided excellent service in the past.
✨Show Off Your Tech Skills
Since experience with Microsoft Outlook and Excel is a must, make sure you can discuss your proficiency with these tools. Maybe even prepare a quick example of how you've used them to manage tasks or improve efficiency in previous roles.
✨Demonstrate Your Attention to Detail
During the interview, highlight your ability to pay attention to detail. You could mention specific instances where your meticulousness helped avoid mistakes or improved customer satisfaction. This will resonate well with their focus on high standards.
✨Emphasise Your Team Spirit
Monkhouse values teamwork, so be prepared to talk about how you work well with others. Share stories that showcase your collaborative spirit and adaptability, especially in busy or high-pressure situations.
