Retail Store Manager in Gloucester

Monkhouse at Gloucester is truly set in the heart of the community, situated on the main high street surrounded by many convenient shops. It is pivotal in providing customers with the uniform that gives children the confidence to flourish in their academic life cycle. A good proportion of this confidence comes from the service and knowledge that our team holds and guides families with. You will play a strategic role in making this happen by managing all aspects of the store and living by our core values, using them to serve every customer.

Although we are a retail business, our peak unusually falls in the Summer. Christmas is when the business has downtime and Summer is when the business sees its busiest period of the year. The environment is super-fast-paced during the months of July to September and we spend all the months leading up to this getting ready to serve our customers.

You’ll drive sales and company initiatives; manage essential tasks and established processes; and be willing to share and suggest ways of improving things through your daily experiences of running the store. You’ll need to be energised and organised to ensure you stay on top of core operational procedures such as stock management and will provide timely and insightful data back to HQ to assist in the development of our sales strategy. You will need to be computer literate with good working knowledge of Microsoft programs.

Keeping the customer at the heart of the business at all times is crucial to the success of the store and you will be the driving force in delivering this through your ability to make good decisions.

During our peak, you will be required to recruit additional colleagues, train and lead them to deliver the same exceptional service that you provide to customers daily, and to mobilise this we will support you with a comprehensive induction and onboarding for every new recruit. You’ll delegate well to encourage growth in your team, recognise great performance and won’t be afraid to appropriately manage performance to keep them on track.

In addition, you will need to organise daily your supporting colleagues with tasks and check seasonal recruits are happy and delivering on our customer service promise. We have many applicants whose first job is at Monkhouse. You will build in opportunities for them to upskill and build up their CV.

You will also be the ‘go to’ person for any customer issues that need resolving and you will therefore need excellent people skills and be a good problem solver.

Off peak tasks include re-organising merchandise as required and re-organising the stock room after our peak season. In addition to this, your job will be to keep engaged with the business through our various initiatives and use this time to reflect on learnings from peak season and build in any training that you think you will benefit from.

In general, you need to really feel the pride that we feel as a business by ensuring the store is always visually inviting. You need to be a highly organised person, familiarise yourself with our full product range, company processes, money management, and rotas during our peak time. Your energy, positive vibes, and can-do attitude will be essential to the success of the business.

This is a full-time position with a 38 hour a week contract. Working days include a Saturday. During our peak season, we uplift our hours and a degree of flexibility is required.

The store is located in Gloucester with a designated parking space available for the Store Manager.

We take our sustainability responsibility extremely seriously, and it is only with the full cooperation of every one of us, that we will ensure we deliver on our sustainability objectives. Below are 5 things we want you to build into your day-to-day responsibilities:

• Switch off lights when the space is not being used.
• Switch off computers at the end of every day.
• If possible, avoid bringing in one-use plastic water bottles.
• Only fill the kettle for the number of cups of hot drinks you make.
• Dispose of waste responsibly by using our recycling processes.

Monkhouse is committed to supporting, developing and promoting equality of opportunity and diversity in all our business activity. We value different perspectives and believe that diversity makes us stronger. We aim to provide an inclusive culture, free from discrimination and based on the values of dignity, courtesy and respect. We believe that everyone has the right to be treated in accordance with these values.

This job description is a tool to help both the Company and the individual understand the main responsibilities of the role. It is not intended to be an exhaustive or complete list of all possible tasks. Everyone is expected to be flexible in their approach and to take on tasks as reasonably requested. The Company reserves the right to change the tasks and responsibilities of the role according to business need.

Please submit your application as directed on this website. If you have any questions or would like to discuss the role before applying please contact us at recruitment@banner.co.uk.