Digital Senior Account Executive

Monkhouse Schoolwear Specialists was established in 1938 and is one of the country’s largest multi-channel retailers of school uniform. It works together with its sister brand SWI, which provides a high service online only proposition to schools. We aim to give every child the chance to shine, by providing products that give all children an equal opportunity to develop, perform and feel good about themselves. Here, service is everything and we are renowned for our ethically sourced, value-for-money product choice and quality.

We work with an extensive network of retail/e-tail/online partners and are acquisitive and growing at a significant pace, so working here is fun, stretching and rewarding. You will build and sustain long lasting internal and external relationships, ensuring service delivery is exceptional to all. You will be reporting directly into the Customer Experience Team Leader.

In addition, you will support the Customer Relationship Manager to identify early sales opportunities and communicate them internally in a timely manner and attend regular meetings with the CRM and internal centric teams to better understand and deliver the needs of your customers. Manage any foreseen issues and customer complaints in a timely manner to ensure reputation and relationship is not damaged. Respond to customers via telephone and e-mail within our agreed service level agreement. Ensure annual communications regarding stock holding, price increases and peak performance are delivered on time. All customer data is accurate and up to date at all times.

Identify and continuously monitor dormant and ‘dead stocks’ and liaise with area sales manager on how to handle this stock. Customer samples and contracts are sent out correctly and internal procedures are followed on receipt of the signed contract. To create and maintain customer-specific product range information on the web page and IT platform. Inbound/outbound telephone experience. Well organised with excellent time management skills. Ability to handle and resolve customer complaints.

This is a hybrid role, working in the office Monday to Wednesday and Thursday and Friday remotely. Your hours will be 8.30 to 5.00pm with an early finish on Fridays during our winter months (October to March). We are based in the lovely area of Altrincham, in a modern office with free parking and in walking distance of local shops.

You will join the 14 strong and passionate Customer Experience team who work across our different brands.

Career opportunities: We are a business of two parts, wholesale and retail with multiple product specialist brands. With this comes excellent future career opportunities should you wish to progress your career further. Monkhouse is committed to supporting, developing and promoting equality of opportunity and diversity in all our business activity. We value different perspectives and believe that diversity makes us stronger.

This job description is a tool to help both the Company and the individual understand the main responsibilities of the role. Everyone is expected to be flexible in their approach and to take on tasks as reasonably requested. Please submit your application as directed on this website.