At a Glance
- Tasks: Provide top-notch customer service via phone and email while managing orders.
- Company: Join a rapidly growing team at Monkhouse, where service is everything.
- Benefits: Flexible working hours, remote work options, and a supportive team environment.
- Other info: Modern office in Altrincham with free parking and a commitment to sustainability.
- Why this job: Make a real difference in customer satisfaction and be part of a dynamic team.
- Qualifications: Experience with Microsoft Outlook and Excel, plus strong communication skills.
The predicted salary is between 20000 - 25000 € per year.
At Monkhouse ‘service is everything’ and your job will be to service our customers to a high standard. We are currently a team of 14 and we are growing rapidly. During our peak season our team expands to 40 to ensure we provide the best service to our customers. Practically, this means handling inbound telephone orders and enquiries, responding to customer emails, and proactively updating customers on order delays.
What skills do I need
- Experience in using Microsoft Outlook and Excel.
- Excellent attention to detail.
- Well organised with excellent time management skills.
- Ability to deal with inbound & outbound telephone calls.
- Ability to prioritise workload.
- Professional and enthusiastic manner.
- Able to work calmly under pressure.
What personal attributes do I need
- Excellent verbal and written communication skills.
- A 'can do' attitude.
- Always striving to improve and upskill.
- A team player.
- Ability to adapt and take on other responsibilities when necessary.
- An eye for detail when inputting data.
What are my hours
We have two vacancies to fill. Our first vacancy is a full-time position at 40 hours per week from 08.30am to 5.00pm Monday to Friday. Weekend availability is only required during our peak season (July to September) and is dependent on the volume of work. Our second vacancy is a part-time position for 25 hours per week, Monday to Friday, with some flexibility with the working hours, plus the same terms as above for our peak season. We do offer set days to work remotely outside of our peak season, October to April.
What is my working location
We are based in the lovely area of Altrincham, in a modern office with free parking and in walking distance of local shops and public transport.
When can I start
Immediately!
Social Environmental Responsibility (SER)
We take our sustainability responsibility extremely seriously, and it is only with the full cooperation of every one of us, that we will ensure we deliver on our sustainability objectives. Below are 5 things we want you to build into your day-to-day responsibilities:
- Switch off lights when the space is not being used.
- Switch off computers at the end of every day.
- If possible, avoid bringing in one-use plastic water bottles.
- Only fill the kettle for the number of cups of hot drinks you make.
- Dispose of waste responsibly by using our recycling processes.
Monkhouse is committed to supporting, developing and promoting equality of opportunity and diversity in all our business activity. We value different perspectives and believe that diversity makes us stronger. We aim to provide an inclusive culture, free from discrimination and based on the values of dignity, courtesy and respect. We believe that everyone has the right to be treated in accordance with these values.
This job description is a tool to help both the Company and the individual understand the main responsibilities of the role. It is not intended to be an exhaustive or complete list of all possible tasks. Everyone is expected to be flexible in their approach and to take on tasks as reasonably requested. The Company reserves the right to change the tasks and responsibilities of the role according to business need.
Please submit your application as directed on this website. If you have any questions or would like to discuss the role before applying please contact us at recruitment@banner.co.uk.
Customer Service Advisor in Altrincham employer: Monkhouse Schoolwear
Monkhouse is an exceptional employer that prioritises service excellence and employee well-being in the vibrant area of Altrincham. With a commitment to sustainability and diversity, we foster a supportive work culture where every team member can thrive and grow, offering flexible working arrangements and opportunities for professional development. Join us in a modern office environment with free parking, just a stone's throw from local amenities, and be part of a rapidly expanding team dedicated to delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Altrincham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Monkhouse. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky questions about dealing with customers and managing calls.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with Microsoft Outlook and Excel. Share specific examples of how you've used these tools to stay organised and manage your workload effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Altrincham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience with Microsoft Outlook and Excel, and showcase your attention to detail. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your 'can do' attitude aligns with our values at Monkhouse. Let us know why you’re the perfect fit for our growing team.
Show Off Your Communication Skills:Since excellent verbal and written communication skills are key for this role, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, if you have any questions, feel free to reach out to us at recruitment@banner.co.uk!
How to prepare for a job interview at Monkhouse Schoolwear
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service principles. Understand what 'service is everything' means to Monkhouse and be ready to share examples of how you've provided excellent service in the past.
✨Show Off Your Tech Skills
Since experience with Microsoft Outlook and Excel is a must, make sure you can confidently discuss your proficiency with these tools. Maybe even prepare a quick example of how you've used them to improve efficiency or manage tasks.
✨Demonstrate Your Attention to Detail
During the interview, highlight your ability to pay attention to detail. You could mention specific instances where your meticulousness made a difference, especially when handling data or responding to customer queries.
✨Emphasise Your Team Spirit
Monkhouse values teamwork, so be prepared to talk about how you work well with others. Share stories that showcase your collaborative spirit and adaptability, especially in high-pressure situations.
