At a Glance
- Tasks: Manage customer accounts and ensure top-notch service while resolving enquiries.
- Company: Join Monkhouse, a leading eco-friendly schoolwear retailer with 84 years of experience.
- Benefits: Enjoy a stable 40-hour work week, free parking, and a commitment to sustainability.
- Other info: Flexible approach required; excellent career growth opportunities in a supportive environment.
- Why this job: Be part of a team that values diversity and makes a positive impact on the planet.
- Qualifications: Strong organisation and communication skills; experience with Microsoft Word and Excel.
Monkhouse started in 1938, making this year Monkhouse Schoolwear Specialists’ 84-year anniversary. We are one of the country’s largest multi-channel retailers of school uniform and part of a market-leading national Group with a combined turnover of over £50m and ambitious plans for continued growth. We have 40% of our own brand items which are now eco-friendly and will grow over the coming years. Our own brand factories are Sedex level 4 approved, and at Monkhouse, service is everything. We are renowned for our ethically sourced, value-for-money product choice and quality.
Key Roles and Responsibilities:
- Dedicated customer base ensuring any internal communication is routed through you.
- Respond to customer enquiries via telephone and e-mail meeting our KPI measures.
- Resolve escalated enquiries to ensure a resolution can be achieved in an orderly timescale so our reputation and relationship is not damaged.
- Keep customers informed of order delays and garment faults channelled through our Supply Chain team.
- Ensure customer data is accurate and up to date at all times.
- Identify and continuously monitor dormant and ‘dead stocks’ and liaise with Area Sales Manager on how to handle this.
- Continuously build and maintain internal and external customer relationships.
- Ensure customer samples and contracts are sent out correctly and internal procedures are followed on receipt of the signed contract.
- Create and maintain our customer specific product range information on the web page and IT platforms.
- Attend regular meetings with the Area Sales Manager to understand and deliver the needs of your customer account base.
Key behaviours:
- Self-Starter.
- Customer focused.
- Willingness/want to interact with customers at every opportunity.
- Enthusiastic with a ‘Can Do’ attitude.
- Ability to work under pressure and meet tight deadlines (due to being a seasonal business).
Skills & Experience:
- Strong organisation skills.
- Excellent communication skills.
- Well organised with excellent time management skills.
- Microsoft Word and Excel knowledge.
Your location: We are located in Altrincham, with free parking and good public transport links.
Your working hours: We work on a 40 hour a week contract, Monday to Friday 8.30am to 5pm with no weekend work. August bank holiday is a compulsory working day for the Customer Service team. Start date: Immediate!
Social Environmental Responsibility (SER): We take our sustainability responsibility extremely seriously, and it is only with the full cooperation of every one of us that we will ensure we deliver on our sustainability objectives. Joining us means you commit to doing your part for the planet.
JEDI: Monkhouse is committed to supporting, developing and promoting equality of opportunity and diversity in all our business activity. We value different perspectives and believe that diversity makes us stronger. We aim to provide an inclusive culture, free from discrimination and based on the values of dignity, courtesy and respect. We believe that everyone has the right to be treated in accordance with these values.
Monkhouse works alongside Banner Ltd which is B-Corp certified, and these values are an essential element of our culture. If there is anything we can do to accommodate you to participate fully in the recruitment or interview process, please let us know.
This job ad is a tool to help both the Company and the individual understand the main responsibilities of the role. It is not intended to be an exhaustive or complete list of all possible tasks. Everyone is expected to be flexible in their approach and to take on tasks as reasonably requested. The Company reserves the right to change the tasks and responsibilities of the role according to business need.
Customer Account Manager in Altrincham employer: Monkhouse
Monkhouse is an exceptional employer, offering a supportive and inclusive work culture that prioritises sustainability and ethical practices. Located in Altrincham, employees benefit from free parking and excellent public transport links, alongside a structured 40-hour work week with no weekend commitments. With a strong focus on employee growth and development, Monkhouse encourages a diverse workforce and fosters a collaborative environment where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager in Altrincham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Monkhouse. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Monkhouse before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager in Altrincham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Monkhouse:Your cover letter is your chance to shine! Tell us why you want to work at Monkhouse specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Monkhouse!
How to prepare for a job interview at Monkhouse
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
