At a Glance
- Tasks: Lead technical projects and manage client relationships in a dynamic data centre environment.
- Company: Join a forward-thinking tech company focused on innovative data centre solutions.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Work with a talented team and develop your skills in a fast-paced setting.
- Why this job: Be the go-to expert, bridging the gap between clients and technical teams.
- Qualifications: 3+ years in data centre operations and strong client-facing experience required.
The predicted salary is between 50000 - 65000 £ per year.
Why This Role Exists
- Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.
- Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture.
- Tickets get lost between technical and commercial teams — this role closes that gap.
- We are scaling and need a manager who can build process while staying hands-on with clients.
Key Responsibilities
- Client Ownership
- Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
- Lead client onboarding, scoping calls, and technical review meetings.
- Translate client requirements into actionable work orders and internal tickets.
- Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs.
- Build long-term relationships that reduce churn and increase account expansion.
- Project & Ticket Management
- Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.
- Create, assign, prioritize, and close tickets with clear documentation at every stage.
- Track multi-workstream projects across planning, procurement, deployment, and sign-off.
- Identify blockers early and coordinate cross-functional resolution without escalating everything upward.
- Maintain a live project dashboard that clients and internal stakeholders can rely on.
- Datacenter & Technical Operations
- Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling.
- Review and validate work orders for technical accuracy before client-facing delivery.
- Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics.
- Ensure adherence to datacenter safety, change management, and access protocols.
- Provide technical guidance to junior technicians and contractors on-site.
- Budget & Commercial Oversight
- Track project budgets, flag overruns, and submit change orders when scope shifts.
- Review vendor invoices and validate against approved work orders.
- Assist in preparing quotes and SOWs for new client engagements.
- Maintain procurement records and ensure contract compliance for hardware and services.
- Team Management
- Manage a team of technicians and/or project coordinators remotely that work onsite.
- Set weekly priorities, conduct 1:1s, and run shift/resource planning.
- Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes.
- Identify skill gaps and work with leadership on training and hiring plans.
Required Qualifications
- 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field.
- Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure.
- Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations.
- Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent.
- Experience owning project budgets, SOWs, or vendor purchase orders.
- Proven ability to manage and develop a small technical team.
- Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time.
Preferred Qualifications
- Experience in a managed services, colocation, or cloud infrastructure environment.
- Familiarity with DCIM tools, asset management systems, or CMDB platforms.
- Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects).
- Exposure to ITIL practices or formal change management processes.
- Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation.
Technical Project Manager - Data Center (Remote) in Dartford employer: Monito
As a Technical Project Manager at our company, you will thrive in a dynamic remote work environment that prioritises collaboration and innovation. We offer competitive benefits, a supportive work culture that encourages professional growth, and the opportunity to lead impactful projects in the data centre sector. Join us to build meaningful client relationships while developing your skills in a fast-paced, technology-driven landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Project Manager - Data Center (Remote) in Dartford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Monito values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Monito might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Monito!
✨Direct Apply to Monito
Let's not forget to apply directly through the Monito website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Project Manager - Data Center (Remote) in Dartford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Monito.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Monito. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Monito
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
