Senior Content Designer

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Senior Content Designer

About Us

Moniepoi nt Group is a financial technology company digitizing Africa’s real economy by building a financial e cosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed .

At Moniepoint, we are a customer-focused community, dedicated to crafting solutions that redefine our industry .

We have several products that provide essential services for businesses such as credit, overdrafts, bank integration, payment gateway, etc .

We leverage artificial intelligence and data to make our decisions, but a lso have the technology and data-driven best practices used to support our businesses .

About this role

As a Senior Content Designer, you take ownership of the quality and strategic direction of content across your squad or product area.

You bring expert content design judgment, deep user insight, and a collaborative mindset to shape product experiences that are clear, inclusive, and emotionally engaging.

You support junior content designers, influence cross-team content strategy, and play a vital role in driving alignment across product, design, and engineering.

You display an exceptional grasp of design thinking and content design expertise and are comfortable delivering well-thought out ideas to senior stakeholders and driving content design strategy each day.

• What you’ll do
• You are responsible for end-to-end content design strategy and execution on a project, from discovery through delivery, launch, and ongoing iteration.
• Partnering closely with product managers, product designers, and engineers to embed content strategy in product discovery and delivery, shaping scope, trade-offs, and sequencing.
• Define for exceptional, accessible, and inclusive content that builds trust, clarity, and meaningful user engagement.
• Comfortable wireframing and prototyping and delivering your work in Figma, with clear rationale, adhering to a design systems and content design principles.
• Define content design strategy that aligns with business objectives and technical feasibility, ensuring content is not just clear but emotionally intelligent and on brand.
• Craft high-quality content for complex product flows, interface text, microcopy, error messaging, help content, and documentation, setting the bar for tone, clarity, and consistency.
• Take a strong role in qualitative and quantitative research methods (user interviews, usability tests, A/B experiments, content audits, analytics) using insight as a core design input.
• Collaborate deeply, proactively shaping product direction, surfacing trade-offs, and influencing delivery approaches.
• Drive the evolution of content design style guides, working closely with brand, marketing, and communications teams.
• Design thoughtful content that enhances usability, emotional impact, and user satisfaction.
• Balance speed and rigour with strong judgment on when to ship versus polish, especially on complex or fast-moving environments.
• Support junior content designers on the team and supports in terms of stakeholder management.
• Lead alignment and collaboration across teams and stakeholders, clearly communicating content design rationale and facilitating strategic working sessions.
• Set a high standard for product teams, fostering a culture of sound content design practices, constructive feedback, and shared accountability.
• You are able to justify content design decisions to senior stakeholders with clear rationale and delivers work in a standardised format that you help to evolve.

You are able to deliver multiple variations, informed by insights and can confidently explain the pros and cons of particular solutions.

• What you need to succeed
• 5+ years of experience working as a content designer.
• You are incredibly comfortable with the design aspect of content design – understanding this role is deeper than 'just words'.
• Strong stakeholder management skills are a must for this role.
• You must be able to work in a fast-changing environment where processes are still being defined.
• Exceptional knowledge of content design principles and end-to-end product thinking.
• Experience with A/B testing, UX metrics, and data interpretation and the ability to drive your own research initiatives.
• Exceptional product intuition - understanding user needs, business constraints, and technical feasibility.
• Good knowledge of Figma - how to collaborate, create prototypes, and work to produce agile solutions quickly, with little to no help.
• Experience using AI a plus. Great if you’ve built workflows/tools using AI.
• Excellent knowledge of working in cross-functional teams. Able to advocate for content design across various company areas and embed content design early in product planning.
• Actively contributes to a content design system, creating reusable patterns and components
• Experience in fintech or Saa S environments is a strong advantage.
• Strong communication skills - able to explain the "why" behind your decisions
• Strong stakeholder management is a must for this role
• Recruitment Process
• Application & portfolio review
• we’re looking for exceptional content design case studies, showing examples of end-to-end product thinking, driven by research and illustrating impact.
• Recruiter conversation
• light intro on your background, team experience, and motivations.
• Leadership interview
• deep dive into your skills and expertise with the lead content designer.
• Content design task and portfolio presentation
• a short task to assess how you approach content design and you’ll present a case study from your portfolio

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

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