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For Companies At a Glance
- Tasks: Engage customers and drive sales while delivering exceptional service in a fast-paced retail environment.
- Company: Join Monica Vinader, a leading sustainable jewellery brand known for quality and style.
- Benefits: Enjoy generous staff discounts, paid volunteering days, and a workplace pension scheme.
- Why this job: Be part of a passionate team that values creativity, customer connection, and sustainability.
- Qualifications: A customer-first attitude, excellent communication skills, and a proactive approach are essential.
- Other info: Opportunities for personal growth and development in a supportive, inclusive culture.
The predicted salary is between 24000 - 36000 £ per year.
Location: Selfridges London
Hours: 40
Reporting into: Boutique Manager
Who we are
At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.
We are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:
- Queen's Award for Enterprise: Sustainable Development 2022
- Ethical Sustainable Jewellery Business of the year 2023, Retail Jeweller
- Best Sustainable Watch/Jewellery Brand, 2024, Country and Town House
- Top 50 Inspiring Workplaces (UK and NI), 2024, Inspiring Workplaces
- Responsible Business of the Year, 2025, Positive Luxury
We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy every day.
Where we need your help
We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers' expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.
What you’ll do
- Driving Sales and Exceptional Customer Experience
- Achieve individual sales and KPI targets through delivering exceptional service to customers
- Demonstrate exceptional product knowledge and passion for Monica Vinader values and vision
- Deliver in store services with confidence (eg: engraving and aftercare)
- Comply with Monica Vinader company policies and procedures at all times
- Follow guidelines and instruction to efficiently deal with concession tasks in a fast paced environment
- Exceptional personal grooming and presentation
- Support the management team to deliver operational tasks (eg: stock takes, visual merchandising guidelines, stock deliveries)
What you’ll bring
- A customer first attitude and a desire to drive sales
- Excellent communication and interpersonal skills
- Prepared to go the extra mile to ensure customer expectations are achieved
- Ability to work as part of a team
- Ability to work well under pressure in a fast paced environment
- Positive, proactive and able to work to direction
To be successful at Monica Vinader...
- You are a doer
- You’re a team player
- You’re humble
- You are honest, straightforward and transparent
- You are a good teacher/mentor (approachable and accessible)
- You want to get your hands dirty
- You solve problems
- You are resilient
- You are flexible
- You are entrepreneurial, smart, and passionate
- If you don’t know something, you say so. Then go figure it out quickly
- You love working in a creative environment
- You have a sense of humour
- You are an insatiable learner
Company Benefits
- Generous staff discount for personal use and friends and family discount code
- Workplace pension scheme
- Paid volunteering days to support charitable causes
- Perkbox flexi points every month for discounts with other brands
- Length of service awards for key milestones one, three, five and ten years
- Tech scheme and cycle to work scheme
- Financial Assistance - Loan / Advance payments
- Private healthcare
- Life Assurance
- Employee Assistance Programme 24/7
Additional Requirements
- Ability to document your authorisation to work in the United Kingdom.
- Travel to our other Boutiques and Concessions may be required
Our Aims and Values
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service.
- Customer Obsessed: Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.
- Caring: We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.
- Fast Paced: We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.
- Exceptional: We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.
- Commercial: We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.
Monica Vinader as a global business makes the following inclusive culture pledge: Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.
This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.
Sales Associate Retail (Selfridges London) · Selfridges London Concession employer: Monica Vinader
Contact Detail:
Monica Vinader Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate Retail (Selfridges London) · Selfridges London Concession
✨Tip Number 1
Familiarise yourself with Monica Vinader's brand values and mission. Understanding their commitment to sustainability and customer experience will help you align your responses during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Prepare to showcase your exceptional customer service skills. Think of specific examples from your past experiences where you went above and beyond for a customer, as this aligns perfectly with the role's focus on delivering an outstanding customer experience.
✨Tip Number 3
Research the latest trends in the jewellery industry, especially around sustainable practices. Being knowledgeable about current trends will not only impress your interviewers but also show that you are genuinely interested in the field.
✨Tip Number 4
Network with current or former employees of Monica Vinader if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Sales Associate Retail (Selfridges London) · Selfridges London Concession
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Monica Vinader's mission and values. Familiarise yourself with their commitment to sustainability and customer service, as this will help you tailor your application to reflect their ethos.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous retail experience, especially in luxury or customer-focused environments. Mention specific achievements related to sales targets or exceptional customer service to demonstrate your capability.
Showcase Your Passion: Express your enthusiasm for the brand and its products in your application. Share why you are drawn to Monica Vinader and how you align with their values, particularly around sustainability and community engagement.
Tailor Your Application: Customise your CV and cover letter for the Sales Associate position. Use keywords from the job description, such as 'customer first attitude' and 'team player', to show that you are a perfect fit for the role.
How to prepare for a job interview at Monica Vinader
✨Show Your Passion for the Brand
Before the interview, take some time to learn about Monica Vinader's values and mission. Be prepared to discuss why you admire their commitment to sustainability and how it aligns with your own values. This will demonstrate your genuine interest in the brand.
✨Demonstrate Exceptional Customer Service Skills
Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to showcase your customer-first attitude and ability to drive sales through exceptional service.
✨Prepare for Fast-Paced Scenarios
Since the role involves working in a fast-paced environment, be prepared to discuss how you handle pressure and multitasking. You might even want to practice answering situational questions that reflect this aspect of the job.
✨Emphasise Teamwork and Flexibility
Monica Vinader values team players who are flexible and willing to help out wherever needed. Share examples of how you've successfully collaborated with others in previous roles and how you adapt to changing situations.
