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- Tasks: Engage customers and drive sales while delivering exceptional service in a fast-paced environment.
- Company: Join Monica Vinader, a leading sustainable jewellery brand known for its timeless designs and community focus.
- Benefits: Enjoy generous staff discounts, paid volunteering days, and a workplace pension scheme.
- Why this job: Be part of a passionate team that values creativity, customer obsession, and sustainability.
- Qualifications: A customer-first attitude, excellent communication skills, and the ability to thrive under pressure.
- Other info: Opportunities for personal growth and a supportive, inclusive work culture await you.
The predicted salary is between 24000 - 36000 £ per year.
Job Title: Sales Associate
Location: Harrods London
Hours: 16
Reporting into: Concession Manager
Who we are
At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.
And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:
● Queen\’s Award for Enterprise: Sustainable Development 2022
● Ethical Sustainable Jewellery Business of the year 2023, Retail Jeweller
● Best Sustainable Watch/Jewellery Brand, 2024, Country and Town House
● Top 50 Inspiring Workplaces (UK and NI), 2024, Inspiring Workplaces
● Responsible Business of the Year, 2025, Positive Luxury
We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.
Where we need your help
We have all the makings of an iconic brand – beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.
What you’ll do
Driving Sales and Exceptional Customer Experience
⦁ Achieve individual sales and KPI targets through delivering exceptional service to customers
⦁ Demonstrate exceptional product knowledge and passion for Monica Vinader values and vision
⦁ Deliver in store services with confidence (eg: engraving and aftercare)
Supporting the Team
⦁ Comply with Monica Vinader company policies and procedures at all times
⦁ Follow guidelines and instruction to efficiently deal with concession tasks in a fast paced environment
⦁ Exceptional personal grooming and presentation
Delivering Efficiency
⦁ Support the management team to deliver operational tasks (eg: stock takes, visual merchandising guidelines, stock deliveries)
What you’ll bring
⦁ A customer first attitude and a desire to drive sales
⦁ Excellent communication and interpersonal skills
⦁ Prepared to go the extra mile to ensure customer expectations are achieved
⦁ Ability to work as part of a team
⦁ Ability to work well under pressure in a fast paced environment
⦁ Positive, proactive and able to work to direction
To be successful at Monica Vinader…
⦁ You are a doer
⦁ You’re a team player
⦁ You’re humble
⦁ You are honest, straightforward and transparent
⦁ You are a good teacher/mentor (approachable and accessible)
⦁ You want to get your hands dirty
⦁ You solve problems
⦁ You are resilient
⦁ You are flexible
⦁ You are entrepreneurial, smart, and passionate
⦁ If you don\’t know something, you say so. Then go figure it out quickly
⦁ You love working in a creative environment
⦁ You have a sense of humour
⦁ You are an insatiable learner
Company Benefits
⦁ Generous staff discount for personal use and friends and family discount code
⦁ Workplace pension scheme
⦁ Paid volunteering days to support charitable causes
⦁ Perkbox flexi points every month for discounts with other brands
⦁ Length of service awards for key milestones one, three, five and ten years
⦁ Tech scheme and cycle to work scheme
⦁ Financial Assistance – Loan / Advance payments
⦁ Private healthcare
⦁ Life Assurance
⦁ Employee Assistance Programme 24/7
Additional Requirements
Ability to document your authorisation to work in the United Kingdom.
Travel Requirements
Travel to our other Boutiques and Concessions may be required
Our Aims and Values
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:
Customer Obsessed
Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.
Caring
We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.
Fast Paced
We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.
Exceptional
We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.
Commercial
We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.
Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.
This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.
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Sales Associate Harrods Concession employer: Monica Vinader
Contact Detail:
Monica Vinader Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate Harrods Concession
✨Tip Number 1
Familiarise yourself with Monica Vinader's brand values and mission. Understanding their commitment to sustainability and customer experience will help you align your responses during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Prepare to showcase your sales skills by thinking of specific examples where you've exceeded sales targets or provided exceptional customer service. This will help you stand out as a candidate who can drive sales effectively.
✨Tip Number 3
Practice your communication skills, especially in a retail context. Being able to engage customers and convey product knowledge confidently is crucial for a Sales Associate role, so consider role-playing scenarios with friends or family.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Be ready to discuss how you've successfully worked in a team environment before, as this role requires a strong ability to support and work alongside others in a fast-paced setting.
We think you need these skills to ace Sales Associate Harrods Concession
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Monica Vinader's mission and values. Highlight your alignment with their commitment to sustainability and customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in sales and customer service. Use specific examples that demonstrate your ability to meet sales targets and provide exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and the jewellery industry. Mention how your skills and experiences make you a perfect fit for the Sales Associate role at Harrods.
Showcase Your Soft Skills: In your application, emphasise your communication and interpersonal skills. Provide examples of how you've worked well under pressure and contributed positively to a team environment.
How to prepare for a job interview at Monica Vinader
✨Show Your Passion for the Brand
Before the interview, take some time to research Monica Vinader and its commitment to sustainable jewellery. Be ready to express why you admire their values and how they resonate with your own. This will demonstrate your genuine interest in the brand.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you provided exceptional customer service or resolved a challenging situation. Be prepared to discuss these scenarios during the interview, as they will highlight your customer-first attitude and problem-solving skills.
✨Emphasise Teamwork
Since the role requires working as part of a team, be ready to share instances where you collaborated effectively with others. Highlight your ability to support colleagues and contribute to a positive team environment, which aligns with the company's values.
✨Demonstrate Flexibility and Resilience
The fast-paced nature of the job means adaptability is key. Prepare to discuss how you've handled pressure in previous roles and how you can remain flexible in changing situations. This will show that you're ready to thrive in a dynamic retail environment.
