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For Companies At a Glance
- Tasks: Drive sales and deliver exceptional customer experiences in a fast-paced retail environment.
- Company: Join Monica Vinader, a leading sustainable jewellery brand committed to quality and accessibility.
- Benefits: Enjoy generous staff discounts, paid volunteering days, and private healthcare among other perks.
- Why this job: Be part of a passionate team making luxury jewellery accessible while promoting sustainability.
- Qualifications: Customer-focused attitude, excellent communication skills, and ability to thrive under pressure.
- Other info: Opportunity for personal growth in a creative and supportive environment.
Job Title: Sales Associate
Location: Westfield White City
Hours: 32
Reporting into: Boutique Manager
Who we are
At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to
be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious
materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine
jewellery accessible and affordable.
And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards,
proving we are leading the way in sustainable jewellery:
● Queen\’s Award for Enterprise: Sustainable Development 2022
● Ethical Sustainable Jewellery Business of the year 2023, Retail Jeweller
● Best Sustainable Watch/Jewellery Brand, 2024, Country and Town House
● Top 50 Inspiring Workplaces (UK and NI), 2024, Inspiring Workplaces
● Responsible Business of the Year, 2025, Positive Luxury
We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships
with our community, who we owe our success to. We are looking for someone special to join our team to help us
make luxury something we can all enjoy everyday.
Where we need your help
We have all the makings of an iconic brand – beautiful products that are timeless and designed to last, service
that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and
a loyal and growing community who advocate for us.
What you’ll do
Driving Sales and Exceptional Customer Experience
● Achieve individual sales and KPI targets through delivering exceptional service to customers
● Demonstrate exceptional product knowledge and passion for Monica Vinader values and vision
● Deliver in store services with confidence (eg: engraving and aftercare)
Supporting the Team
● Comply with Monica Vinader company policies and procedures at all times
● Follow guidelines and instruction to efficiently deal with concession tasks in a fast paced environment
● Exceptional personal grooming and presentation
Delivering Efficiency
Monica Vinader Ltd, Holkham Studios, Longlands, Holkham Park, Wells-next-the-Sea,
Norfolk, NR23 1SH
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● Support the management team to deliver operational tasks (eg: stock takes, visual merchandising
guidelines, stock deliveries)
What you’ll bring
● A customer first attitude and a desire to drive sales
● Excellent communication and interpersonal skills
● Prepared to go the extra mile to ensure customer expectations are achieved
● Ability to work as part of a team
● Ability to work well under pressure in a fast paced environment
● Positive, proactive and able to work to direction
To be successful at Monica Vinader…
● You are a doer
● You’re a team player
● You’re humble
● You are honest, straightforward and transparent
● You are a good teacher/mentor (approachable and accessible)
● You want to get your hands dirty
● You solve problems
● You are resilient
● You are flexible
● You are entrepreneurial, smart, and passionate
● If you don\’t know something, you say so. Then go figure it out quickly
● You love working in a creative environment
● You have a sense of humour
● You are an insatiable learner
Company Benefits
● Generous staff discount for personal use and friends and family discount code
● Workplace pension scheme
● Paid volunteering days to support charitable causes
● Perkbox flexi points every month for discounts with other brands
● Length of service awards for key milestones one, three, five and ten years
● Tech scheme and cycle to work scheme
● Financial Assistance – Loan / Advance payments
● Private healthcare
● Life Assurance
● Employee Assistance Programme 24/7
Additional Requirements
Ability to document your authorisation to work in the United Kingdom.
Travel Requirements
Travel to our other Boutiques and Concessions may be required
Our Aims and Values
#J-18808-Ljbffr
Sales Associate (32 hours) Westfield Whitecity Retail (Westfield White City) · Westfield White [...] employer: Monica Vinader
Contact Detail:
Monica Vinader Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate (32 hours) Westfield Whitecity Retail (Westfield White City) · Westfield White [...]
✨Tip Number 1
Familiarise yourself with Monica Vinader's brand values and sustainable practices. Understanding their commitment to sustainability will not only help you align with their mission but also allow you to engage more meaningfully with customers about the products.
✨Tip Number 2
Practice your customer service skills in a retail environment. Since the role requires exceptional service, consider volunteering or taking part-time roles that enhance your ability to connect with customers and handle sales effectively.
✨Tip Number 3
Prepare to discuss your previous experiences where you went the extra mile for a customer. This will demonstrate your customer-first attitude and show that you can thrive in a fast-paced environment, which is crucial for this role.
✨Tip Number 4
Showcase your teamwork skills by sharing examples of how you've collaborated with others in past roles. Highlighting your ability to work well under pressure and support your team will resonate with the hiring managers at Monica Vinader.
We think you need these skills to ace Sales Associate (32 hours) Westfield Whitecity Retail (Westfield White City) · Westfield White [...]
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Monica Vinader's mission and values. Familiarise yourself with their commitment to sustainability and customer experience, as this will help you tailor your application to reflect their ethos.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous retail or customer service experience. Mention specific achievements related to sales targets or exceptional customer service to demonstrate your capability in driving sales and enhancing customer experiences.
Showcase Your Skills: Make sure to highlight skills that align with the job description, such as excellent communication, teamwork, and the ability to work under pressure. Use examples from past experiences to illustrate these skills effectively.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for the brand and its products. Mention why you want to work at Monica Vinader specifically and how you can contribute to their goals of making luxury accessible and sustainable.
How to prepare for a job interview at Monica Vinader
✨Show Your Passion for Sustainability
Monica Vinader is all about sustainable jewellery, so make sure to express your enthusiasm for eco-friendly practices. Share any personal experiences or knowledge you have about sustainability in fashion, and how it aligns with the company's values.
✨Demonstrate Exceptional Customer Service Skills
As a Sales Associate, you'll need to provide outstanding service. Prepare examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to handle difficult situations with grace and professionalism.
✨Know the Products Inside Out
Familiarise yourself with Monica Vinader's product range and their unique selling points. Being able to discuss specific pieces and their features will show that you're genuinely interested and ready to engage with customers effectively.
✨Emphasise Teamwork and Flexibility
The role requires working closely with others in a fast-paced environment. Be ready to share examples of how you've successfully collaborated with a team and adapted to changing circumstances in previous jobs.
