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- Tasks: Drive sales and deliver exceptional customer experiences in a fast-paced retail environment.
- Company: Join Monica Vinader, a leading sustainable luxury jewellery brand.
- Benefits: Enjoy generous staff discounts, paid volunteering days, and private healthcare.
- Other info: Dynamic work culture with opportunities for personal and professional growth.
- Why this job: Be part of a passionate team making luxury accessible to everyone.
- Qualifications: Customer-focused attitude with excellent communication skills.
The predicted salary is between 12 - 15 £ per hour.
Location: Bicester Village
Hours: 16 hours per week
Reporting: Boutique Manager
At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.
We are looking for someone special to join our team to help us make luxury something we can all enjoy every day.
Where we need your help
We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers' expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.
What you’ll do
- Driving Sales and Exceptional Customer Experience
- Achieve individual sales and KPI targets through delivering exceptional service to customers
- Demonstrate exceptional product knowledge and passion for Monica Vinader values and vision
- Deliver in-store services with confidence (eg: engraving and aftercare)
- Comply with Monica Vinader company policies and procedures at all times
- Follow guidelines and instruction to efficiently deal with concession tasks in a fast-paced environment
- Exceptional personal grooming and presentation
- Support the management team to deliver operational tasks (eg: stock takes, visual merchandising guidelines, stock deliveries)
What you’ll bring
- A customer first attitude and a desire to drive sales
- Excellent communication and interpersonal skills
- Prepared to go the extra mile to ensure customer expectations are achieved
- Ability to work as part of a team
- Ability to work well under pressure in a fast-paced environment
- Positive, proactive and able to work to direction
To be successful at Monica Vinader...
- You are a doer
- You’re a team player
- You’re humble
- You are honest, straightforward and transparent
- You are a good teacher/mentor (approachable and accessible)
- You want to get your hands dirty
- You solve problems
- You are resilient
- You are flexible
- You are entrepreneurial, smart, and passionate
- If you don't know something, you say so. Then go figure it out quickly
- You love working in a creative environment
- You have a sense of humour
- You are an insatiable learner
Company Benefits
- Generous staff discount for personal use and friends and family discount code
- Workplace pension scheme
- Paid volunteering days to support charitable causes
- Perkbox flexi points every month for discounts with other brands
- Length of service awards for key milestones one, three, five and ten years
- Tech scheme and cycle to work scheme
- Financial Assistance - Loan / Advance payments
- Private healthcare
- Life Assurance
- Employee Assistance Programme 24/7
Additional Requirements
- Ability to document your authorisation to work in the United Kingdom.
- Travel to our other Boutiques and Concessions may be required.
Our Aims and Values
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:
- Customer Obsessed - Our customers are at the core of everything we do.
- Caring - We treat people with respect, as we would want to be treated.
- Fast Paced - We are passionate about what we do.
- Exceptional - We have a relentless desire to continually learn and improve.
- Commercial - We focus hard on facts and approach things in a logical, rational and analytical way.
Monica Vinader as a global business makes the following inclusive culture pledge: Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.
This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.
Sales Associate 16 hours (Fixed Term Contract) Retail (Bicester Village) · Bicester Village employer: Monica Vinader
Contact Detail:
Monica Vinader Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate 16 hours (Fixed Term Contract) Retail (Bicester Village) · Bicester Village
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Monica Vinader's values, products, and sustainability efforts. This will not only help you stand out in interviews but also show your genuine interest in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events at Bicester Village. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 3
Prepare for role-play scenarios! Since customer service is key, practice how you'd handle different customer interactions. This will boost your confidence and show that you're ready to deliver exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Monica Vinader family. Don’t miss out!
We think you need these skills to ace Sales Associate 16 hours (Fixed Term Contract) Retail (Bicester Village) · Bicester Village
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for Monica Vinader shine through! Talk about why you love the brand and how our values resonate with you. We want to see that you're genuinely excited about joining our team.
Tailor Your CV: Make sure your CV is tailored to the Sales Associate role. Highlight any relevant experience in retail or customer service, and don’t forget to mention your ability to work in a fast-paced environment. We’re looking for someone who can hit the ground running!
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique experiences and what makes you a great fit for our team. Remember, we’re looking for someone special!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can’t wait to read it! Don’t miss out on the opportunity to join our amazing team at Bicester Village.
How to prepare for a job interview at Monica Vinader
✨Know Your Product
Before your interview, dive deep into Monica Vinader's product range and values. Familiarise yourself with their commitment to sustainability and the unique features of their jewellery. This will not only show your genuine interest but also help you connect with the brand's mission during the conversation.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you achieved sales targets while ensuring an exceptional customer experience. This aligns perfectly with the company's customer-obsessed culture.
✨Emphasise Teamwork
Monica Vinader values team players, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you supported your team in a fast-paced environment, demonstrating your ability to work well under pressure.
✨Be Yourself and Stay Positive
The company is looking for someone who is humble, honest, and approachable. During the interview, let your personality shine through. A positive attitude and a sense of humour can go a long way in making a memorable impression!