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For Companies At a Glance
- Tasks: Drive sales and deliver exceptional customer experiences in a fast-paced retail environment.
- Company: Monica Vinader is a leading sustainable jewellery brand, committed to making luxury accessible.
- Benefits: Enjoy generous staff discounts, paid volunteering days, and a workplace pension scheme.
- Why this job: Join a passionate team in a creative environment focused on sustainability and community.
- Qualifications: A customer-first attitude, excellent communication skills, and the ability to thrive under pressure.
- Other info: This entry-level role offers opportunities for growth and a supportive, inclusive culture.
Job Title
Sales Associate
Location
Edinburgh
Hours
16 hours per week
Reporting
Boutique Manager
Who we are
At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.
And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:
- Ethical Jewellery Business of the Year 2021, Retail Jeweller
- Queen\’s Award for Enterprise: Sustainable Development 2022
- Responsible Luxury Business of the Year 2022, Positive Luxury
- Best Sustainable Luxury Jewellery Brand 2022, Marie Claire UK
Where we need your help
We have all the makings of an iconic brand – beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.
What you’ll do
Driving Sales and Exceptional Customer Experience
- Achieve individual sales and KPI targets through delivering exceptional service to customers
- Demonstrate exceptional product knowledge and passion for Monica Vinader values and vision
- Deliver in store services with confidence (eg: engraving and aftercare)
Supporting the Team
- Comply with Monica Vinader company policies and procedures at all times
- Follow guidelines and instruction to efficiently deal with concession tasks in a fast paced environment
- Exceptional personal grooming and presentation
Delivering Efficiency
- Support the management team to deliver operational tasks (eg: stock takes, visual merchandising guidelines, stock deliveries)
What you’ll bring
- A customer first attitude and a desire to drive sales
- Excellent communication and interpersonal skills
- Prepared to go the extra mile to ensure customer expectations are achieved
- Ability to work as part of a team
- Ability to work well under pressure in a fast paced environment
- Positive, proactive and able to work to direction
To be successful at Monica Vinader
- You are a doer
- You’re a team player
- You’re humble
- You are honest, straightforward and transparent
- You are a good teacher/mentor (approachable and accessible)
- You want to get your hands dirty
- You solve problems
- You are resilient
- You are flexible
- You are entrepreneurial, smart, and passionate
- If you don\’t know something, you say so. Then go figure it out quickly
- You love working in a creative environment
- You have a sense of humour
- You are an insatiable learner
Company Benefits
- Generous staff discount for personal use and friends and family discount code
- Workplace pension scheme
- Paid volunteering days to support charitable causes
- Perkbox flexi points every month for discounts with other brands
- Length of service awards for key milestones one, three, five and ten years
- Tech scheme and cycle to work scheme
- Financial Assistance – Loan / Advance payments
- Private healthcare
- Life Assurance
- Employee Assistance Programme 24/7
Additional Requirements
Ability to document your authorisation to work in the United Kingdom.
Travel Requirements
Travel to our other Boutiques and Concessions may be required
Our Aims and Values
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:
Customer Obsessed
Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.
Caring
We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.
Fast Paced
We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.
Exceptional
We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.
Commercial
We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.
Inclusive Culture Pledge
Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.
Disclaimer
This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.
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Sales Associate - 16 hours employer: Monica Vinader
Contact Detail:
Monica Vinader Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - 16 hours
✨Tip Number 1
Familiarise yourself with Monica Vinader's brand values and sustainable practices. Understanding their commitment to sustainability will not only help you align your answers during the interview but also demonstrate your genuine interest in the company.
✨Tip Number 2
Prepare to showcase your customer service skills through role-playing scenarios. Think about how you would handle various customer interactions, especially in a fast-paced retail environment, as this will be crucial for the Sales Associate role.
✨Tip Number 3
Network with current or former employees of Monica Vinader on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Demonstrate your passion for jewellery and fashion by discussing recent trends or pieces that resonate with you. This shows that you are not just looking for any job, but are genuinely excited about the opportunity to work with Monica Vinader.
We think you need these skills to ace Sales Associate - 16 hours
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Monica Vinader's mission and values. Familiarise yourself with their commitment to sustainability and customer experience, as this will help you tailor your application to align with their ethos.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous retail or sales experience, particularly in luxury goods. Mention specific achievements that demonstrate your ability to meet sales targets and provide exceptional customer service.
Showcase Your Skills: Make sure to highlight skills that are relevant to the role, such as excellent communication, teamwork, and the ability to work under pressure. Use examples from past experiences to illustrate these skills effectively.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for the brand and the role. Mention why you want to work at Monica Vinader specifically and how you can contribute to their goals. Personal touches can make your application stand out.
How to prepare for a job interview at Monica Vinader
✨Show Your Passion for the Brand
Before the interview, take some time to learn about Monica Vinader's values and mission. Be ready to express why you admire their commitment to sustainability and how it resonates with your own values. This will demonstrate your genuine interest in the brand.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to create memorable shopping experiences, as this role heavily focuses on driving sales through exceptional service.
✨Be Ready to Discuss Teamwork
Since the role requires working closely with others, think of instances where you successfully collaborated with a team. Emphasise your ability to support colleagues and contribute positively to a team environment, showcasing your team player attitude.
✨Prepare for Fast-Paced Scenarios
Given the dynamic nature of retail, be prepared to discuss how you handle pressure and adapt to changing situations. Share specific examples that illustrate your resilience and flexibility in fast-paced environments.