At a Glance
- Tasks: Support the Boutique Manager, drive sales, and coach your team to success.
- Company: Join a modern jewellery brand with a passionate community and beautiful products.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Fast-paced environment with opportunities to travel and develop your career.
- Why this job: Be a key player in shaping the future of an iconic jewellery brand.
- Qualifications: Passion for customer service, strong communication skills, and a target-driven mindset.
The predicted salary is between 30000 - 40000 £ per year.
Location: Manchester
Reporting To: Boutique Manager
We are looking for a Deputy Manager to join us as we continue this journey and help shape the future of modern jewellery.
Where we need your help:
- Support the Boutique / Concession Manager and be the ‘go-to’ person when you are the most senior Management Team member on shift
- Drive sales and exceed targets through exceptional customer service and building a client business
- People manage and coach to deliver the above
- Maximise store efficiency through operations management
What you’ll do:
Driving Sales- Deliver sales budget at your location through driving store and team KPIs
- Deliver a consistent and exceptional standard of customer service acting as a brand ambassador and encouraging your team to do the same
- Develop and maintain client relationships in line with company guidelines to drive repeat business
- Network to create key relationships with corporate and local clients to support HQ with revenue-driving events
- Motivate the team to reach individual sales objectives and KPIs, and support with ongoing coaching and training
- Manage the team in accordance with company policy and procedures
- Drive completion of approved brand and product training programmes to ensure consistent and effective styling advice and inspiration to all customers
- Execute visual merchandising guidelines to a high standard
- Ensure store cleanliness is in line with guidelines and brand standard
- Maintain an accurate stock file
- Ensure accurate payment processing and cash handling
- Ensure appropriate processing of in‑store services (engraving, aftercare)
What you’ll bring:
- A demonstrated passion for customer service and driving a business
- Commercially aware and target driven
- Excellent communication and interpersonal skills
- Flexible, able to adapt
- Ability to work well under pressure in a fast‑paced environment
To be successful at Monica Vinader:
- Hands‑on, solutions‑focused, and entrepreneurial
- Collaborate openly with humility, honesty, and humour
- Embrace learning, teaching, and personal growth
- Stay resilient, adaptable, and self‑motivated in a creative environment
- Speak up when you don’t know—and act fast to figure it out
Additional Requirements:
- Ability to document your authorisation to work in the United Kingdom.
- Travel to other Boutiques and Concessions may be required.
Deputy Manager Retail (Manchester) · Manchester Boutique employer: Monica Vinader
At Monica Vinader, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration in the heart of Manchester. Our commitment to employee growth is evident through ongoing training and development opportunities, ensuring that our team members thrive both personally and professionally. With a focus on delivering outstanding customer service and building strong client relationships, we create a rewarding environment where every team member can make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager Retail (Manchester) · Manchester Boutique
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with their products, values, and customer service approach. This will not only help you stand out in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to the jewellery industry. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios specific to retail management. Think about how you would drive sales and motivate a team, as these are key aspects of the Deputy Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to the brand's success.
We think you need these skills to ace Deputy Manager Retail (Manchester) · Manchester Boutique
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, make sure to highlight your love for customer service. We want to see how you’ve gone above and beyond to create exceptional experiences for customers in the past.
Be Specific About Your Achievements:Don’t just say you’re target-driven; show us! Include specific examples of how you’ve driven sales or exceeded targets in previous roles. Numbers speak volumes, so if you can quantify your success, do it!
Demonstrate Team Leadership Skills:As a Deputy Manager, you’ll be leading a team, so let us know about your experience in coaching and motivating others. Share stories that showcase your ability to build strong teams and drive performance.
Keep It Professional Yet Personal:While we love a bit of personality, remember to keep your application professional. Use a friendly tone but ensure your language reflects the brand’s values. And don’t forget to apply through our website!
How to prepare for a job interview at Monica Vinader
✨Know the Brand Inside Out
Before your interview, make sure you research the brand thoroughly. Understand their products, values, and what sets them apart in the jewellery market. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Deputy Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your ability to drive sales through outstanding service.
✨Demonstrate Leadership Qualities
Think of instances where you've motivated a team or coached someone to success. Be ready to discuss how you can inspire your future team to meet KPIs and maintain high standards. Highlighting your leadership skills will be crucial for this role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Deputy Manager role. This shows that you're engaged and serious about contributing to the team’s success.
