At a Glance
- Tasks: Ensure our stores are maintained to the highest standards and operate smoothly.
- Company: Join a female-founded luxury jewellery brand committed to sustainability and innovation.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Dynamic work environment with regular travel to retail locations.
- Why this job: Be part of a team that shapes the future of modern jewellery while making a positive impact.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 30000 - 36000 £ per year.
Location: London / UK (hybrid working available) - 4 days a week, 7 hours a day
Reporting To: Senior Store Designer
Who we are
At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world. From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be.
We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible. Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry.
Where we need your help
The Maintenance & Compliance Executive role is an exciting opportunity to help ensure our stores are maintained to the highest standards whilst operating smoothly at all times. Working alongside external contractors and internal teams, you will ensure that all planned and reactive maintenance is completed in a timely manner. This role reports into the Store Design & Build Project Manager within the Visual Experience team.
What you’ll do
- Responsible for solving all reactive maintenance issues by triaging tickets submitted to the help desk by store teams, always finding the most efficient and cost-effective solutions across our global retail locations.
- Hold full operational accountability for all reactive repairs and Planned Preventative Maintenance (PPM) across all store locations.
- Compliance & Safety: Ensure 100% adherence to all statutory compliance requirements and safety standards across the store estate.
- Manage third-party contractors and oversee Service Level Agreements (SLAs) for core estate services, including cleaning, pest control, and Legionella management.
- Take full ownership of the maintenance and compliance budget, driving cost-efficiency while ensuring high standards of service delivery.
- Partner closely with the Senior Store Design Manager, executing all requested support tasks and operational requirements.
- Drive post-opening and post-refurbishment snagging.
- Visiting stores to monitor standards of repairs completed by contractors, ensuring customer experience is always prioritised.
- Ensuring all regular maintenance is planned and executed to agreed timeframes, maintaining excellent record keeping.
- Managing the process of setting up new stores into the regular maintenance schedules with multiple external contractors.
- Pro-actively communicate with internal stakeholders on all maintenance and facilities issues.
- Liaising between store teams and external contractors to organise visits.
- Own the relationship with key external contractors to ensure they are reaching our service level agreements.
- Regularly review contracts and agreements to ensure value for money and efficiency.
- Monitoring all spend on the facilities budget, ensuring all works are kept within agreed budgets and provide forecasting as needed.
- Ensure a safe working environment is maintained in all our stores by addressing H&S concerns in a timely and prioritised manner.
- Organising contractors to access the Visual Experience team’s storage unit and keeping the inventory up to date.
- Supporting new store openings when the Store Design & Build Project Manager is not able to attend.
- Confident to complete small maintenance/repair works such as painting (preferred but not essential).
What you’ll bring
- Connect & Empower: Communicates Effectively, Collaborates Proactively.
- Drive & Deliver: Workflow Management, Delivers Results.
- Grow & Adapt: Embraces Change.
- Master & Apply: Functional/Technical Expertise.
To be successful at Monica Vinader, it helps if you...
- Are hands-on, solutions-focused, and entrepreneurial.
- Collaborate openly with humility, honesty, and humour.
- Embrace learning, teaching, and personal growth.
- Stay resilient, adaptable, and self-motivated in a creative environment.
- Speak up when you don’t know - and act fast to figure it out.
Additional Requirements
- Ability to document your authorisation to work in the United Kingdom.
- Regular travel to our UK Retail Locations and London Head Office. 2-3 days in London per week.
- Occasionally this role will need to meet external contractors on site pre/post store opening hours when required.
Our Aims and Values
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service.
- Customer Obsessed: We put our customers at the centre of every decision and deliver thoughtful, personal experiences.
- Caring: We act with respect and empathy for people, communities, and the planet.
- Fast Paced: We move with focus and flexibility to make progress quickly and decisively.
- Exceptional: We hold ourselves to high standards and are always learning, improving, and raising the bar.
- Commercial: We make smart, data-led decisions that create long-term value for the business and our customers.
Monica Vinader as a global business makes the following inclusive culture pledge: Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.
Maintenance and Compliance Executive (9-month FTC) Retail Operations · London Head Office · employer: Monica Vinader
Monica Vinader is an exceptional employer that prioritises employee growth and development within a vibrant retail environment on South Molton Street. With a strong emphasis on luxury service, our work culture fosters collaboration and innovation, providing team members with the opportunity to excel in their careers while delivering outstanding customer experiences. Join us to be part of a passionate team that values your contributions and supports your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance and Compliance Executive (9-month FTC) Retail Operations · London Head Office ·
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Maintenance and Compliance Executive (9-month FTC) Retail Operations · London Head Office ·
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Monica Vinader:Don’t forget to personalise your application for Monica Vinader! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Monica Vinader
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Monica Vinader offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Monica Vinader and contribute positively during your temporary stint.
