Product Owner · London Head Office

Location: London

Reporting To: General Manager, Product & Business Systems

Who we are

At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world. From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.

Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are proud to have received:

• Responsible Jewellery Brand, 2026 – Country & Town House
• Responsible Business of the Year, 2025 – Positive Luxury
• Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces

With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.

We are looking for a Product Owner to join us as we continue this journey and help us shape what the future of modern jewellery can and should be.

Where we need your help

The Product Owner role is an exciting opportunity to help us turn validated product opportunities into shipped value, bridging our Product Managers, our external development partner and stakeholders across the business.

What you’ll do

• As Product Owner you are the engine of our delivery system. Working across two scrum teams, you bridge product, engineering and the wider business to ensure work entering development is ready, on track and well governed.
• Run delivery across our two scrum teams.
• Lead the sprint framework and ceremonies across both squads, including planning, refinement, retros and reviews.
• Coordinate the day to day with our external development partner, ensuring developer time is focused on agreed priorities.
• Own the deployment process, planning and communicating releases with minimal disruption.
• Identify and elevate blockers and delivery risks early, working with the dev team to find solutions.
• Manage cross squad dependencies where work spans both teams.
• Run retrospectives and ensure improvement actions are captured and followed through.
• Validate what enters delivery.
• Own and prioritise the delivery backlog for both teams in partnership with the Product Managers.
• Hold the bar on Definition of Ready, ensuring tickets entering sprint have clear acceptance criteria and supporting context.
• Validate that work entering delivery is aligned to an approved Decision Brief, with defined scope, timeline and investment baseline.
• Validate timelines, dependencies and technical feasibility with the dev team before delivery commitments are made.
• Translate validated opportunities into clear user stories and delivery plans.
• Manage capacity, cost and quality.
• Track development capacity across both squads, balancing features, bugs, BAU and ad hoc work.
• Monitor CAPEX vs OPEX allocation against agreed targets, flagging deviations early.
• Report regularly on delivery cost and capacity to Product Managers and leadership, supporting trade-off decisions.
• Set quality and testing standards between our external development partner and the business, ensuring clear expectations of what comes out of dev and clean hand-offs into UAT.
• Run bridge testing between development and UAT, demoing new functionality to stakeholders for sign off.
• Drive the embedding of governance requirements such as accessibility, compliance and security into how we develop and ship.
• Communicate progress and improve how we work.
• Provide clear, regular updates on sprint progress, delivery risks and deployment plans to stakeholders across the business.
• Plan and run end user training and demos for new features, ensuring teams are ready to adopt what we ship.
• Lead root cause analysis on dev side issues raised through the service desk, working with our external development partner to identify corrective action.
• Own and maintain documentation for our delivery processes, including workflows, standards and definitions of ready and done.
• Review and improve our ceremonies and ways of working as the team and tooling evolve.
• Identify and apply AI tools to improve how we plan, deliver and report, contributing to the wider business effort to embed AI into our ways of working.

What you’ll bring

• Connect & Empower
• Communicates Effectively: Provides timely, structured updates on progress, risk and decisions to peers, Product Managers and senior stakeholders. Tailors language to audience. Builds trust through open, two-way communication.
• Collaborates Proactively: Builds shared accountability across both scrum teams. Aligns early with peers to avoid duplication or conflict. Shares context early so others can do their best work.
• Drive & Deliver
• Workflow Management: Plans and sequences delivery across two squads, balancing urgent and strategic work without losing focus. Pushes back on unrealistic timelines with rationale. Creates visibility of capacity and priorities.
• Focuses on the Right Thing: Guides the team toward high impact work and makes resource trade offs to maximise business value. Maintains focus on outcomes over process. Challenges scope creep when work no longer serves the goal.
• Delivers Results: Drives accountability against shared goals and pushes for continuous improvement in delivery quality. Holds self and others to high standards on time, scope and budget.
• Grow & Adapt
• Reflects & Learns: Runs honest, useful retrospectives and turns lessons into improvements. Welcomes feedback from peers and leaders. Adjusts approach based on what the team learns.
• Master & Apply
• Functional/Technical Expertise: Brings real depth in agile delivery, including backlog management, sprint ceremonies, QA practice and product tooling such as Jira and Jira Product Discovery. Has experience setting and holding delivery governance, including Definition of Ready and Definition of Done. Applies sound judgement, supports the team with problem solving and brings the attention to detail needed to spot edge cases before they ship.
• Stays Current: Adapts practice as the discipline evolves. Brings ideas on how QA and testing can improve and explores how AI tooling can support planning, delivery and reporting. Shares relevant insights with the team to keep capability current.

To be successful at Monica Vinader, it helps if you...

• Are hands-on, solutions-focused, and entrepreneurial.
• Collaborate openly with humility, honesty, and humour.
• Embrace learning, teaching, and personal growth.
• Stay resilient, adaptable, and self-motivated in a creative environment.
• Speak up when you don’t know - and act fast to figure it out.

Additional Requirements

• Ability to document your authorisation to work in the United Kingdom.
• Regular travel to our Norfolk office may be required.

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

• Customer Obsessed: We put our customers at the centre of every decision and deliver thoughtful, personal experiences.
• Caring: We act with respect and empathy for people, communities, and the planet.
• Fast Paced: We move with focus and flexibility to make progress quickly and decisively.
• Exceptional: We hold ourselves to high standards and are always learning, improving, and raising the bar.
• Commercial: We make smart, data-led decisions that create long-term value for the business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge: Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.