Deputy Manager in London

Location: Covent Garden

Reporting To: Boutique Manager

Company Overview: Monica Vinader is a sustainable luxury jewellery brand committed to buying better, wearing longer, doing better and making fine jewellery accessible and affordable.

Awards and Recognition:

• Queen's Award for Enterprise: Sustainable Development 2022
• Ethical Sustainable Jewellery Business of the Year 2023, Retail Jeweller
• Best Sustainable Watch/Jewellery Brand, 2024, Country and Town House
• Top 50 Inspiring Workplaces (UK and NI), 2024
• Responsible Business of the Year, 2025, Positive Luxury

Role Overview: The Deputy Manager supports the Boutique / Concession Manager and acts as the senior management team member on shift. The role is responsible for driving sales, exceeding targets, managing people and coaching the team, and maximizing store efficiency through operations management.

Responsibilities:

• Deliver sales budget at the location through driving store and team KPIs.
• Provide a consistent and exceptional standard of customer service as a brand ambassador.
• Develop and maintain client relationships to drive repeat business.
• Network to create key relationships with corporate and local clients to support revenue‑driving events.
• Motivate the team to reach individual sales objectives and KPIs, providing ongoing coaching and training.
• Manage the team in accordance with company policy and procedures.
• Drive completion of brand and product training programs for consistent styling advice.
• Execute visual merchandising guidelines to a high standard.
• Ensure in‑store experience meets cleanliness and brand standards.
• Maintain accurate stock files and cash handling procedures.
• Process in‑store services such as engraving and aftercare accurately.

Qualifications and Experience:

• A demonstrated passion for customer service and driving business.
• Commercially aware and target driven.
• Excellent communication and interpersonal skills.
• Flexible and able to adapt.
• Ability to work well under pressure in a fast‑paced environment.
• Experience in retail management and coaching preferred.
• Understanding of visual merchandising and store operations.

What Makes You Successful at Monica Vinader:

• Doer, team player, humble, honest, straightforward and transparent.
• Good teacher/mentor, approachable and accessible.
• Problem solver, resilient, flexible, entrepreneurial and passionate.
• Quick learner, enjoys creative environment, has sense of humour.
• Open to learning and developing new skills.

Benefits:

• Generous staff discount for personal use and a family discount code.
• Workplace pension scheme.
• Paid volunteering days.
• Perkbox flexi points for discounts with other brands.
• Length of service awards for key milestones.
• Tech scheme and cycle‑to‑work scheme.
• Financial assistance – loan/advance payments.
• Private healthcare.
• Life assurance.
• Employee assistance programme 24/7.

Additional Requirements:

• Ability to document authorisation to work in the United Kingdom.

Travel Requirements: Travel to other boutiques and concessions may be required.

EEO and Inclusive Culture Statement: Monica Vinader is an inclusive employer and encourages applications from all backgrounds. We celebrate diverse voices and commit to ensuring career opportunities and progression are open to all.