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- Tasks: Drive sales, manage a team, and deliver exceptional customer experiences.
- Company: Join Monica Vinader, a leading sustainable luxury jewellery brand.
- Benefits: Competitive salary, flexible hours, and a creative work environment.
- Why this job: Be part of a mission to make luxury accessible and sustainable.
- Qualifications: Experience in retail management and a passion for customer service.
- Other info: Opportunity for growth in a dynamic, award-winning company.
The predicted salary is between 36000 - 60000 £ per year.
Location: Liberty
Reporting To: UK Retail Manager
Join to apply for the Concession Manager role at Monica Vinader. We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community. We are looking for someone special to join our team to help us make luxury something we can all enjoy every day.
Who we are: At Monica Vinader, we're on a mission to prove that buying better, wearing longer and doing better don't have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable. We are proud to be recognised in the industry through our recent awards, showing we are leading the way in sustainable jewellery.
- Queen's Award for Enterprise: Sustainable Development 2022
- Ethical Sustainable Jewellery Business of the Year 2023, Retail Jeweller
- Best Sustainable Watch/Jewellery Brand, 2024, Country and Town House
- Top 50 Inspiring Workplaces (UK and NI), 2024, Inspiring Workplaces
- Responsible Business of the Year, 2025, Positive Luxury
Where we need your help: We have iconic products that are timeless and designed to last, service that exceeds customer expectations, a passionate founder, and a loyal community. The Concession Manager role is an exciting opportunity to help:
- Drive sales and exceed targets through exceptional customer service and building a client business
- People management and coaching to deliver the above
- Maximise store efficiency through operations management
What you'll do:
Driving Sales- Drive and exceed the sales budget
- Develop and implement an action orientated business plan for your location
- Monitor and drive store and team KPIs to maximise growth and improvement opportunities
- Be a brand ambassador, setting the standard for exceptional customer experience and ensuring consistency through your sales team
- Develop and maintain client relationships in line with Monica Vinader guidelines to drive repeat business and lead by example
- Network to build relationships with corporate and local clients to support HQ with revenue-driving events
- Set clear individual sales objectives and KPIs for your team, with ongoing coaching and training
- Coach and develop your team through feedback and regular performance reviews
- Manage the team in line with company policy and procedures, escalating issues as they arise
- Support the recruitment process, interview candidates and compile feedback from trial shifts
- Implement approved brand and product training to ensure consistent styling advice and inspiration
- Execute visual merchandising guidelines to a high standard
- Ensure in-store experience aligns with guidelines and Brand standards
- Maintain an accurate stock file with regular stock counts and issue reporting
- Ensure accurate payment processing and cash handling through regular training
- Ensure proper processing of in-store services (including engraving and aftercare) through regular training
What you'll bring:
- Experience leading and coaching a team with the ability to develop people in retail roles
- Passion for customer service and delivering exceptional experiences
- People management skills and ability to handle escalations effectively
- Commercial awareness with a track record of improving sales, KPIs and driving targets
- Excellent communication and interpersonal skills
- Ability to work under pressure in a fast-paced environment with a flexible approach
- Organised with the ability to produce quality work within deadlines
- Proactive, solution-focused mindset
To be successful at Monica Vinader:
- You are a doer
- You're a team player
- You're humble
- You are honest, straightforward and transparent
- You are a good teacher/mentor (approachable and accessible)
- You want to get your hands dirty
- You solve problems
- You are resilient
- You are flexible
- You are entrepreneurial, smart, and passionate
- If you don't know something, you say so. Then go figure it out quickly
- You love working in a creative environment
- You have a sense of humour
- You are an insatiable learner
Additional Requirements: Fully flexible to work across all locations and shift times. Ability to document your authorisation to work in the United Kingdom. Travel to our other Boutiques and Concessions may be required.
Our Aims and Values: Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are customer obsessed, caring, fast paced, exceptional and commercial. We commit to celebrating the diverse voices of our employees, partners, and customers.
This job description is not intended to be an exhaustive list of duties and may be altered to reflect business needs.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Retail Luxury Goods and Jewelry
Concession Manager in London employer: Monica Vinader
Contact Detail:
Monica Vinader Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Manager in London
✨Tip Number 1
Get to know the company inside out! Research Monica Vinader's values, products, and recent achievements. This way, when you walk into that interview, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to sales and team management. Role-play with a friend or in front of the mirror to boost your confidence and nail those responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Concession Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service and luxury retail shine through. We want to see how you connect with our mission of making fine jewellery accessible and affordable.
Tailor Your Experience: Make sure to highlight your experience in leading and coaching teams. We’re looking for someone who can develop people in retail roles, so share specific examples that demonstrate your skills in this area.
Be Authentic: We value honesty and transparency, so be yourself in your application. Share your unique experiences and what makes you a good fit for our team at Monica Vinader.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Concession Manager role. We can’t wait to hear from you!
How to prepare for a job interview at Monica Vinader
✨Know the Brand Inside Out
Before your interview, dive deep into Monica Vinader's mission and values. Understand their commitment to sustainability and how they make luxury accessible. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Concession Manager, you'll be leading a team and driving sales through exceptional customer service. Prepare examples of how you've successfully managed and coached teams in the past. Highlight your ability to handle escalations and maintain a positive environment, as this is crucial for the role.
✨Demonstrate Your Sales Acumen
Be ready to discuss specific strategies you've used to exceed sales targets in previous roles. Think about how you can apply those strategies at Monica Vinader. They want someone who can not only drive sales but also develop actionable business plans, so come prepared with ideas!
✨Embrace the Creative Environment
Monica Vinader thrives on creativity and innovation. During your interview, express your passion for working in such an environment. Share any experiences where you've contributed creatively to a project or team, and how that aligns with their brand ethos of making luxury enjoyable every day.
