Area Manager in London

At Monica Vinader, we believe luxury should be empowering, long‑lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world.

From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.

Our Commitment To Sustainability, Innovation And Positive Impact Continues To Be Recognised Across the Industry. We Are Proud To Have Received:

• Responsible Jewellery Brand, 2026 – Country & Town House
• Responsible Business of the Year, 2025 – Positive Luxury
• Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces

With a global footprint across physical retail, e‑commerce and trusted partners, we put our community at the heart of everything we do. Proudly female‑founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.

The Area Manager is a crucial, high‑impact leadership role at the heart of our UK Retail Commercial Team. This exciting opportunity involves taking full responsibility for a group of boutiques and concessions, driving growth and exemplary performance in the UK, the brand’s home market.

Key Mandates

• Dedicated Leadership and Coaching: Serve as a dedicated leader and coach for Boutique and Concession Managers.
• Inspiring Brand Values: Inspire both customers and teams by championing the brand's core values around quality, craftsmanship, and sustainability.
• Customer Experience: Ensure the highest customer experience standards are consistently upheld.
• Sales Performance: Drive exceptional sales performance across your area.
• Culture of Excellence: Instill a culture of service and clienteling excellence by recruiting and developing a high‑performance team.

Key Responsibilities

• Commercial Performance & Client Development: Drive sales performance and profitability across all key performance indicators (sales, product, service and customer).
• Motivate, inspire and empower Boutique and Concession Managers to achieve ambitious sales targets, ensuring all employees have goals and productivity targets and receive training and coaching to achieve them.
• Achieve profitability by effectively managing costs, with exposure and influence on P&L decisions.
• Utilise data and analysis to rigorously evaluate and report on performance on a daily, weekly, and monthly basis, identifying areas for improvement and putting in place necessary action plans.
• Develop clienteling strategy for the area and proactively lead teams in executing retail marketing initiatives and engaging events.
• Champion a proactive best‑in‑class commercial approach to clienteling, in‑store services and customer loyalty, delivering on brand commercial targets and standards.
• Be connected and ‘on the pulse’ in your local market, holding key stakeholder relationships.

People Leadership & Development:

• Lead and inspire a team of Boutique and Concession Managers, ensuring all locations deliver the highest standards of luxury service aligned with our business values.
• Drive the personal and professional development of our retail teams through consistent 1:1 coaching, individual performance reviews, and ensuring a cascading culture of feedback throughout the teams.
• Provide expert guidance, training, and support to Managers, ensuring all aspects of the Boutique and Concession operations are managed effectively and in line with company policies and procedures.
• Partner with the People and Culture Team to proactively manage poor performers and handle any Employee Relations issues, proactively addressing escalations with professionalism and confidentiality.
• Oversee the recruitment process for all retail roles, identifying hiring needs, managing related interview processes and ensuring top talent is onboarded to the brand.
• Identify and grow talent, implementing talent development and succession plans.
• Use own positive, ambitious and caring attitude to instill inclusive, supportive and high‑performance culture.

Service Excellence:

• Drive accountability across teams to instill a culture of service excellence and exceeding customer expectations throughout the customer journey.
• Work in partnership with the Retail Training Manager to support the delivery of all brand, product and service training, ensuring they are fully embedded in the everyday customer journey.
• Support the successful onboarding of all new team members and managers, ensuring a smooth and effective transition into their roles.

Operational Excellence & Compliance:

• Support the strategic planning and flawless execution of the GTM process across the area.
• Demonstrate and drive consistently high standards across all aspects of retail operations, including stock management, cleanliness, VM standards and grooming, ensuring boutiques are compliant with all MV brand standards.
• Responsible for inventory accuracy across locations; oversee stock management process, deliver to stock accuracy thresholds.
• Responsible for effective staff management, ensuring locations are adequately staffed with absence and annual leave managed efficiently in partnership with Boutique Managers.
• Ensure policy and procedure compliance across all retail employees in the area.
• Streamline retail operations, processes and procedures to ensure efficiency, supporting Boutique managers to achieve operational excellence.

What You’ll Bring

• Connect & Empower: Communicates business priorities, performance expectations and customer experience standards with clarity and impact across multiple locations.
• Translates commercial and operational insight into clear, actionable direction for Boutique and Concession Managers and other stakeholders.
• Listens actively, responds to cross‑functional needs and creates an open environment for honest dialogue and feedback.

Coaches & Develops Others:

• Builds capability across your area by investing in the development of Boutique and Concession Managers and supporting them to lead high‑performing teams.
• Uses regular coaching, feedback and performance conversations to raise standards, grow confidence and address capability gaps.
• Identifies future talent and supports succession planning in line with business needs and individual potential.

Drive and Deliver:

• Dives Deep: Uses data, reporting and commercial insight to uncover root causes, spot risks and identify opportunities across sales, service, productivity and stock performance.
• Balances intuition with evidence, ensuring decisions are grounded in accurate and meaningful analysis.
• Brings rigour to performance reviews, action planning and follow‑through.

Focuses on the Right Thing:

• Sets direction based on commercial value, customer impact and operational priorities, balancing short‑term delivery with long‑term growth.
• Makes pragmatic decisions on where to focus time, resource and leadership attention to achieve the greatest return.
• Challenges activity that does not add value and keeps teams aligned on what matters most.

Delivers Results:

• Sets ambitious but realistic targets across the area and drives pace, accountability and consistency in delivery.
• Uses planning, forecasting and performance metrics to track results, intervene early and maintain high standards.
• Holds self and others accountable for delivering against goals across sales, service, people and operations.

Grow & Adapt:

• Embraces Change: Leads confidently through ambiguity, change and pace, helping teams stay focused, positive and adaptable.
• Adjusts plans and ways of working in response to shifting trading conditions, business priorities and new opportunities.
• Encourages simplification, agility and a test‑and‑learn mindset across the area.

Master & Apply Functional/Technical Expertise:

• Brings strong expertise in multi‑site retail leadership, including commercial performance, clienteling, retail operations, inventory management, compliance, workforce planning and performance management.
• Acts as a credible subject‑matter leader for Boutique and Concession Managers, ensuring standards, policies and best practice are understood and applied consistently.
• Uses sound judgement to support operational excellence and high‑quality decision‑making.

Applies Knowledge with Impact:

• Combines retail expertise with commercial insight to improve performance, elevate customer experience and strengthen operational execution across the area.
• Connects day‑to‑day trading decisions and people leadership to broader business priorities and brand goals.
• Applies knowledge in a practical, solutions‑focused way that drives measurable business value.

To Be Successful at Monica Vinader, It Helps If You:

• Are hands‑on, solutions‑focused, and entrepreneurial.
• Collaborate openly with humility, honesty, and humour.
• Embrace learning, teaching, and personal growth.
• Stay resilient, adaptable, and self‑motivated in a creative environment.
• Speak up when you don’t know—and act fast to figure it out.

Additional Requirements:

• Ability to document your authorisation to work in the United Kingdom.
• Travel Requirements: Able to travel regularly within London, with flexibility to travel to other locations within the UK if required.

Our Aims And Values:

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

• Customer Obsessed: We put our customers at the centre of every decision and deliver thoughtful, personal experiences.
• Caring: We act with respect and empathy for people, communities, and the planet.
• Fast Paced: We move with focus and flexibility to make progress quickly and decisively.
• Exceptional: We hold ourselves to high standards and are always learning, improving, and raising the bar.
• Commercial: We make smart, data‑led decisions that create long‑term value for the business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge: Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.